Bagroom Supervisor - YYZ - INTERNAL CANDIDATES ONLY*
About the role
Job Details
Description Essential Duties and Responsibilities:- To consistently deliver the highest possible level of customer service at all times
-
Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines
-
To be pro-active in all areas by forward planning and taking responsibility for the job in hand
-
To ensure the safe and correct control of all resources on the Bagroom
-
To comply with all Airlines Ground Handling Regulations
-
To actively give support, guidance and encouragement to your work colleagues
-
Fully comply with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised
-
Promote a professional image at all times applying the Company Uniform Standards
-
To follow all processes involved in Triple A Regulations
-
To understand and operate all equipment effectively and correctly and in line with the relevant training given
-
Full compliance and implementation at all times of the following:
-
Airline Handling Manuals
-
Airports Disruption Management Policy
-
Customer Service Promise
-
Communications Promise
-
Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy
-
To process in a professional and confident way any questions, queries or grievances
-
Any other reasonable duty as requested
Required Skills
- Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently
- Demonstrate ability to lead, coach and develop staff
- Ability to work within a pressured environment
- Must be flexible to adapt to changing demands/circumstances
- Team player with strong interpersonal skills
- Ability to influence, motivate, negotiate and communicate effectively at all levels
- Thorough knowledge of ground handling operations, aviation security, safety practices, legislation and customer supplier relationships
- Computer literate with knowledge of Microsoft Word and Excel
About Menzies Aviation
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.
Bagroom Supervisor - YYZ - INTERNAL CANDIDATES ONLY*
About the role
Job Details
Description Essential Duties and Responsibilities:- To consistently deliver the highest possible level of customer service at all times
-
Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines
-
To be pro-active in all areas by forward planning and taking responsibility for the job in hand
-
To ensure the safe and correct control of all resources on the Bagroom
-
To comply with all Airlines Ground Handling Regulations
-
To actively give support, guidance and encouragement to your work colleagues
-
Fully comply with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised
-
Promote a professional image at all times applying the Company Uniform Standards
-
To follow all processes involved in Triple A Regulations
-
To understand and operate all equipment effectively and correctly and in line with the relevant training given
-
Full compliance and implementation at all times of the following:
-
Airline Handling Manuals
-
Airports Disruption Management Policy
-
Customer Service Promise
-
Communications Promise
-
Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy
-
To process in a professional and confident way any questions, queries or grievances
-
Any other reasonable duty as requested
Required Skills
- Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently
- Demonstrate ability to lead, coach and develop staff
- Ability to work within a pressured environment
- Must be flexible to adapt to changing demands/circumstances
- Team player with strong interpersonal skills
- Ability to influence, motivate, negotiate and communicate effectively at all levels
- Thorough knowledge of ground handling operations, aviation security, safety practices, legislation and customer supplier relationships
- Computer literate with knowledge of Microsoft Word and Excel
About Menzies Aviation
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.