About the role
Summary
Join a team transforming enterprise communication through Microsoft Teams and cloud-based telephony. Communication underpins everything we do, and we’re taking it to the next level. As a UCaaS Engineering professional, you’ll be the designing and managing changes for our Microsoft Teams voice and enterprise cloud based telephony ecosystem — making collaboration seamless across the organisation.
This role goes beyond maintenance. You’ll design, integrate, and optimize a UCaaS platform that spans Teams, SBCs, PSTN, and compliance recording. If you’re passionate about voice technology, telecom integration, and modern collaboration tools, you’ll thrive here.
Responsibilities
- Engineer and support Microsoft Teams Voice and Operator Connect for all users.
- Support the manage Call Cabinet for compliance recording and analytics.
- Deliver insights through dashboards and reporting:
-
- Teams: CQD call quality metrics (MOS, jitter, packet loss), usage/adoption trends, device/endpoint analytics
- SBC/PSTN: SIP trunk utilization, routing efficiency, error stats, health dashboards
- Compliance: audit and regulatory reports via Call Cabinet and Teams native tools
- Configure and optimize SBCs for PSTN and custom routing.
- Partner with telecom providers and internal IT teams to deliver resilient, high-quality voice services.
- Ensure full interoperability across Teams, PSTN, and CCaaS environments.
- Diagnose and resolve issues in voice quality, routing, and system integration.
- Champion automation, monitoring, and system resilience improvements.
Requirements
- 3+ years of experience in enterprise voice or UCaaS engineering.
- Bachelor's degree in any field of Engineering, Computer Science or similar field.
- Strong knowledge of Microsoft Teams Voice and Operator Connect.
- Hands-on experience with SBCs (Session Border Controllers) and SIP trunking.
- Familiarity with PSTN integration and call routing.
- Experience with compliance recording tools (Call Cabinet, NICE, Verint, or similar).
- Ability to interpret and act on CQD metrics and voice quality diagnostics.
- Understanding of telecom protocols (SIP, RTP, QoS).
- Strong problem-solving and troubleshooting skills in voice/telecom.
- Bonus: Microsoft certification(s), SBC vendor certification(s), exposure to automation/monitoring frameworks.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);
- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and
- Public Sector Pension Investment Board (PSP Investments) (7.51%)
Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.
Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.
Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
About 407 ETR Concession Company
407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km from Burlington (in the west) to Pickering (in the east).
Save Time: Taking 407 ETR across the GTA means avoiding congestion. Transit providers and businesses rely on 407 ETR to move people and good quickly across the region.
Safety is our priority: With 24/7 Highway Safety Patrols and Highway Monitoring, we do our best to ensure that help is never far away if you need it. Our partnership with the Ontario Provincial Police helps keep traffic moving safely.
Customer Experience: We're focused on serving you well, both on and off the road. Discovering the latest promotions/offers or planning the cost of an upcoming trip using the toll calculator are just a few reasons to add www.407etr.com as one of your favourites…and you can visit on any device! Log into your web account (or sign up in minutes) to leverage your one-stop shop for many helpful account options like switching to paperless billing or pre-authorized billing, viewing past bills or to pay your current bill.
Caring for your car: Driving at a safe and consistent speed on an excellent and well-maintained highway helps to keep your car efficient and gives you better fuel economy, saving you money on gas and maintenance.
Drive More Save More: Customers are automatically enrolled in ETR Rewards when they drive a certain number of transponder kilometres. The more you drive, the greater your savings. Check out the ETR Rewards page to see how you can get in and what benefits you can receive!
We invite you to explore our website to learn more about our online services, investments to improve traffic flow, interesting facts about the highway, real-life stories from the road and more. Thank you for taking the time to learn about 407 ETR!
About the role
Summary
Join a team transforming enterprise communication through Microsoft Teams and cloud-based telephony. Communication underpins everything we do, and we’re taking it to the next level. As a UCaaS Engineering professional, you’ll be the designing and managing changes for our Microsoft Teams voice and enterprise cloud based telephony ecosystem — making collaboration seamless across the organisation.
This role goes beyond maintenance. You’ll design, integrate, and optimize a UCaaS platform that spans Teams, SBCs, PSTN, and compliance recording. If you’re passionate about voice technology, telecom integration, and modern collaboration tools, you’ll thrive here.
Responsibilities
- Engineer and support Microsoft Teams Voice and Operator Connect for all users.
- Support the manage Call Cabinet for compliance recording and analytics.
- Deliver insights through dashboards and reporting:
-
- Teams: CQD call quality metrics (MOS, jitter, packet loss), usage/adoption trends, device/endpoint analytics
- SBC/PSTN: SIP trunk utilization, routing efficiency, error stats, health dashboards
- Compliance: audit and regulatory reports via Call Cabinet and Teams native tools
- Configure and optimize SBCs for PSTN and custom routing.
- Partner with telecom providers and internal IT teams to deliver resilient, high-quality voice services.
- Ensure full interoperability across Teams, PSTN, and CCaaS environments.
- Diagnose and resolve issues in voice quality, routing, and system integration.
- Champion automation, monitoring, and system resilience improvements.
Requirements
- 3+ years of experience in enterprise voice or UCaaS engineering.
- Bachelor's degree in any field of Engineering, Computer Science or similar field.
- Strong knowledge of Microsoft Teams Voice and Operator Connect.
- Hands-on experience with SBCs (Session Border Controllers) and SIP trunking.
- Familiarity with PSTN integration and call routing.
- Experience with compliance recording tools (Call Cabinet, NICE, Verint, or similar).
- Ability to interpret and act on CQD metrics and voice quality diagnostics.
- Understanding of telecom protocols (SIP, RTP, QoS).
- Strong problem-solving and troubleshooting skills in voice/telecom.
- Bonus: Microsoft certification(s), SBC vendor certification(s), exposure to automation/monitoring frameworks.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);
- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and
- Public Sector Pension Investment Board (PSP Investments) (7.51%)
Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.
Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.
Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
About 407 ETR Concession Company
407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km from Burlington (in the west) to Pickering (in the east).
Save Time: Taking 407 ETR across the GTA means avoiding congestion. Transit providers and businesses rely on 407 ETR to move people and good quickly across the region.
Safety is our priority: With 24/7 Highway Safety Patrols and Highway Monitoring, we do our best to ensure that help is never far away if you need it. Our partnership with the Ontario Provincial Police helps keep traffic moving safely.
Customer Experience: We're focused on serving you well, both on and off the road. Discovering the latest promotions/offers or planning the cost of an upcoming trip using the toll calculator are just a few reasons to add www.407etr.com as one of your favourites…and you can visit on any device! Log into your web account (or sign up in minutes) to leverage your one-stop shop for many helpful account options like switching to paperless billing or pre-authorized billing, viewing past bills or to pay your current bill.
Caring for your car: Driving at a safe and consistent speed on an excellent and well-maintained highway helps to keep your car efficient and gives you better fuel economy, saving you money on gas and maintenance.
Drive More Save More: Customers are automatically enrolled in ETR Rewards when they drive a certain number of transponder kilometres. The more you drive, the greater your savings. Check out the ETR Rewards page to see how you can get in and what benefits you can receive!
We invite you to explore our website to learn more about our online services, investments to improve traffic flow, interesting facts about the highway, real-life stories from the road and more. Thank you for taking the time to learn about 407 ETR!