Service Coordinator - Waterloo
Top Benefits
About the role
What is a Service Coordinator? The Service Coordinator is responsible for scheduling and administrating service and maintenance requests drawn from the Maintenance Software system. As the first point of contact for our Clubs, the Service Coordinator will maintain a multitude of requests with great proficiency and professionalism.
What will you be doing?
- Monitor maintenance software system throughout the day for service requests and schedule repairs accordingly
- Handle service emergencies reported to third party call center during business hours and execute follow up on after hour calls
- Follow up and respond to service email inquiries promptly
- Provide support and follow up with Club Associates, Divisional Manager’s, Vice President’s and the Club Services team as required
- Document vendor quotations in maintenance software system and obtain approval through appropriate process/channel
- Obtain maintenance details of new Clubs and ensure information for existing Clubs is kept current in maintenance software system
- Support scheduling and handling of service emergencies in the absence of other Service Coordinators
- Procure facility parts and materials as required
- Locate new service providers and coordinate vendor accounts as needed
Do you have what it takes?
- High School Diploma or equivalent
- Administrative experience of some sort (i.e. Post-secondary education, Data Entry or Office related duties)
- Internet
- Basic Excel
What's in it for you?
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day!
Salary Range: $41,000-$55,000
Target Hiring Range: $41,000-$43,800
- The salary range indicated is representative of all positions evaluated at this level. The actual starting salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
This job posting is for an existing vacancy.
Diversity and Inclusion At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Recruitment Fraud Alert Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself:
GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email, phone or text.
Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.
About GoodLife Fitness
GoodLife Fitness started in 1979 in London, ON, and has since grown to become the largest group of fitness club chains in Canada and the fourth largest in the world.
Founder and CEO David ‘Patch’ Patchell-Evans started the business with one purpose…to give everyone in Canada the opportunity to live a fit and healthy good life. With hundreds of clubs and thousands of associates coast-to-coast, the GoodLife team is helping to transform the health and fitness of people across Canada every day.
Service Coordinator - Waterloo
Top Benefits
About the role
What is a Service Coordinator? The Service Coordinator is responsible for scheduling and administrating service and maintenance requests drawn from the Maintenance Software system. As the first point of contact for our Clubs, the Service Coordinator will maintain a multitude of requests with great proficiency and professionalism.
What will you be doing?
- Monitor maintenance software system throughout the day for service requests and schedule repairs accordingly
- Handle service emergencies reported to third party call center during business hours and execute follow up on after hour calls
- Follow up and respond to service email inquiries promptly
- Provide support and follow up with Club Associates, Divisional Manager’s, Vice President’s and the Club Services team as required
- Document vendor quotations in maintenance software system and obtain approval through appropriate process/channel
- Obtain maintenance details of new Clubs and ensure information for existing Clubs is kept current in maintenance software system
- Support scheduling and handling of service emergencies in the absence of other Service Coordinators
- Procure facility parts and materials as required
- Locate new service providers and coordinate vendor accounts as needed
Do you have what it takes?
- High School Diploma or equivalent
- Administrative experience of some sort (i.e. Post-secondary education, Data Entry or Office related duties)
- Internet
- Basic Excel
What's in it for you?
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day!
Salary Range: $41,000-$55,000
Target Hiring Range: $41,000-$43,800
- The salary range indicated is representative of all positions evaluated at this level. The actual starting salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
This job posting is for an existing vacancy.
Diversity and Inclusion At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Recruitment Fraud Alert Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself:
GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email, phone or text.
Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.
About GoodLife Fitness
GoodLife Fitness started in 1979 in London, ON, and has since grown to become the largest group of fitness club chains in Canada and the fourth largest in the world.
Founder and CEO David ‘Patch’ Patchell-Evans started the business with one purpose…to give everyone in Canada the opportunity to live a fit and healthy good life. With hundreds of clubs and thousands of associates coast-to-coast, the GoodLife team is helping to transform the health and fitness of people across Canada every day.