HUMAN RESOURCES DIRECTORATE

DIRECTION DES RESSOURCES HUMAINES

Chief, Tenant Services (anticipatory staffing)

Selection Process Number: 10989724

Directorate: Property and Services

Classification: SEN 9: $96,881 - $122,586

Job Type: Indeterminate Appointment (permanent, full-time)

Location: Ottawa, Ontario, Canada

Closing Date: Monday, October 13, 2025

About the Senate

The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.

How will you contribute?

The Chief, Tenant Services is accountable for developing, managing and evaluating annual and multi-year plan for all Senate occupied building facilities, and for providing an integrated and horizontal assessment of tenant services plans to ensure linkages and alignment, as well as the identification of common activities and requirements.

The position develops and maintains an integrated framework to deliver and support accommodation services to the Senate clients, as well as to manage base building maintenance requirements for the renovation, repair and refitting of all Senate occupied buildings, and develops and manages operational strategies and processes that support ongoing planning and forecasting of maintenance needs.

The incubant is responsible for establishing an occupant relationship management strategy consulting with clients in relation to services and special requests, the determination of needs and presentation of alternatives that better aline with Senate polices and standards.

The position is also responsible for the planning and organization of office moves and major occupant relocations stemming for long term LTVP construction/renovation projects. He/She advises the Manager and the Director on emerging and existing planning and problem issues.

The Chief, Tenant Services, is also responsible for managing a team that supports them in carrying out their mandate.

Open to

The general publuc to staff one (1) full time indeterminate position in the Property and Services Directorate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

The Senate of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve, starting with an inclusive and barrier-free hiring process. You are entitled to apply in the official language of your choice (English or French) and you can request to be accommodated during any phase of the evaluation process. All information received in relation to accommodation will be kept confidential. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Prerequisites

• Successful graduation from a college or technical institution in facilities management OR an acceptable combination of education training and experience;

• Knowledge of the concepts, principles, methods and practices relating to facilities management, accommodation and property administration, as well as in regard to the ongoing maintenance restoration, renovation and refitting of base buildings and operational systems;

• Experience in the planning and management of tenant services in a complex environment involving heritage buildings and other facilities;

• Experience in developing and managing operational strategies and annual business plans for the delivery of multi faceted accommodation, building maintenance, office moves and other related projects;

• Superior client relationship management skills;

• Resource planning, coordination and integration skills;

• Previous experience in team management is an asset;

• Critical thinking and problem resolution skills.

Linguistic Requirements

English Reading Comprehension: C

English Written Expression: B

English Oral Interaction: C

French Reading Comprehension: C

French Written Expression: B

French Oral Interaction: C

Competencies

Integrity
Respect
Service
Communication
Judgment
People management
Teamwork and cooperation
Developing self and others

Organizational Needs

The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development and advancement opportunities.

Conditions of Employment

Candidates must consent to supply personal information and obtain a security accreditation to be eligible for appointment.

Applicants must be legally eligible to work in Canada.