Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Innomar Strategies Canada are looking for a Director Pharmacovigilance and Medical Information to be remote based in Canada.

This role will direct full service pharmacovigilance and Medical Information functions and manage client interactions.

Responsibilities:

• Leading a team that will handle pharmacovigilance services for clients for which Innomar is not involved in a Patient Support Program. This may include case processing and reporting to Health Authorities, writing of aggregate reports, literature search and review, Health Canada database monitoring, signal detection, Risk Management Plan etc.
• Leading a team that will handle all Medical Information requests for Innomar clients, including a call centre, executing on Standard Medical Information Requests, developing responses to Complex Medical Information Requests, and communicating with patients, healthcare professionals, and company personnel
• Managing client relationship and expectations in participating to client meetings, providing advices on various pharmacovigilance and Medical Information topics, following-up on action items and completing appropriate tasks as necessary.
• Developing and maintaining required SOPs and work instructions, compliant with the Food and Drugs Act and Regulations, Guidelines from Health Canada or other regulations as needed.
• Compiling data for financial invoices every month, and monitoring team performance, discuss any recommendations with Senior Director Pharmacovigilance and Medical Information.
• Responsible for the overall management of all clients, to ensure compliance with client key performance indicators, as well as with internal individual case submission compliance threshold of 99%.
• Maintaining the team activities in an audit or inspection ready mode for all clients, and collaborating with internal colleagues and clients for all audits and inspections activities.
• Reviewing, commenting and providing guidance on writing of various reports.
• Developing and maintaining partnerships with decision-makers within all departments to effectively achieve business results.
• Acting as primary contact for clients, with responsibility for maintaining client relationships, including quality consistency, and timely responses to inquiries.
• Identifying client issues and develop effective strategies in order to bring projects to a successful completion which results in enhanced client satisfaction.
• Responsible for presentation of client services and training seminars, as required.
• Managing and developing staff to strengthen Associates knowledge and expertise in pharmacovigilance services and Medical Information.
• Providing technical expertise for the maintenance of databases supporting departmental activities, as well as managing any external service providers (examples: ProQuest, MedDRA) involved in day to day activities.
• Other related duties as assigned.

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Education:

• Degree educated

Work Experience:

• Healthcare professional, or extensive equivalent experience and related training.
• 10 - 15 years’ pharmacovigilance experience
• 5 to 10 years’ experience in managing human resources
• Bilingual, Fluent in English and French preferred

Skills and Knowledge:

• Excellent written and verbal communication skills including client presentations and training services.
• Direct experience and working knowledge of a wide range of drug products.
• Development and maintenance of work processes in line with customer needs and expectations.
• Time management and multi-tasking skills.
• Effective project management and people management skills
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$100,800 CAD - 155,210

Affiliated Companies:

Affiliated Companies: Innomar Strategies