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Cooper Equipment Rentals logo

Parts and Service Coordinator

London, Ontario
Mid Level
full_time

Top Benefits

Health and dental benefits paid by company
RRSP match
Uniform and safety gear provided

About the role

Build your Career at Cooper Equipment Rentals

We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work. Why Work with Us? Perks!

  • Competitive salary
  • Excellent benefit package with premiums paid by the company
  • Uniform, safety boots/shoes, safety gear provided
  • RRSP Match
  • Safety-minded organization
  • Stable, year-round employment
  • Continuous training, learning and development opportunities
  • Fun-loving work environment with strong social responsibility

What You’ll Be Doing

Duties and Responsibilities:

  • Maintain and manage parts inventory, ensuring accurate records and availability of necessary parts.
  • Order and receive parts, complete purchase orders, and follow up with vendors on back-ordered items.
  • Dispatch Heavy Equipment Field Technician and assist with prioritization of work and shop-flow.
  • Process warranty claims.
  • Match packing slips to receivers and invoices and file all documentation to support an efficient accounts payable process.
  • Coordinate the transfer of parts between branches to meet operational needs.
  • Process and follow up on parts and service bills and orders.
  • Provide quotes and estimates to customers, addressing their needs promptly and professionally.
  • Enter and manage maintenance schedules for all equipment.
  • Maintain a system for tracking repairs, estimates, and service activities.
  • Collaborate with the shop team to ensure timely completion of repairs.
  • Coordinate parts pickups and deliveries with drivers.
  • Assist in preparing new units for rental, ensuring they are fleet-ready.
  • Ensure all shop supplies are adequately stocked and available.

What You’ll Bring to the Team

Qualifications and Requirements:

  • Minimum of two years’ experience in the customer service, retail, or the construction equipment industry, preferably within the equipment rental sector.
  • Prior mechanical or parts and service experience is a strong asset.
  • Excellent attention to detail and organizational skills.
  • Strong team-player with effective communication skills; must be able to communicate effectively and professionally with customers and colleagues.
  • Self-starter and able to work independently with minimal supervision as well as with a team.
  • Thrives in a fast-paced environment with strict deadlines.
  • Flexible and adaptable, capable of handling various tasks to meet customer and operational needs.
  • Proficiency in using inventory management and order processing systems.
  • Must be able to lift approximately 50 lbs.

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.

We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at careers@cooperequipment.ca.

About Cooper Equipment Rentals

Construction
1001-5000

Cooper Equipment Rentals is Canada's leading provider of compact, heavy and aerial rental equipment. With a network of more than 70 branches across Canada and specialty divisions including Trench Safety and Pump & Power, we have everything you need to get your job done right and on time.