Technical Solutions Manager (AI & Modern Application Delivery Architect))
About the role
Working with ISM will work wonders for your career!
The Technical Solutions Manager (AI & Modern Application Delivery Architect) leads the design and delivery of intelligent, cloud-native, and AI-driven enterprise solutions. This role partners with stakeholders to define forward-looking strategies and architectures that leverage artificial intelligence, machine learning, and automation to transform business capabilities. The ideal candidate is a visionary technologist with deep expertise in AI integration, modern application design, and agile delivery practices.
This role involves translating business and technical needs into scalable, intelligent architectures that incorporate AI services, data pipelines, and cloud-native platforms. The architect will guide cross-functional teams in implementing solutions that are resilient, secure, and optimized for performance and innovation. The position emphasizes continuous modernization, intelligent automation, and the ethical use of AI technologies to drive business outcomes.
NOTE : the preferred work location for this position is Regina, Saskatchewan; however, the work location will be dependent upon the location of the successful candidate.
Responsibilities:
- Architect and design enterprise application solutions
- Assess current systems management practices
- Perform service level agreement negotiation and documentation
- Own non-functional requirement process and build appropriate templates and guidelines
- Assess application and system performance and provide recommendations for both applications and infrastructure
- Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed
- Provide thought leadership and project advisory services to customers on a billable basis
- Arrange for the delivery capability (people, skills, tools) to effectively deliver services to both internal stakeholders and external ISM customers
- Work with other ISM departments to leverage knowledge, tools, and training to optimize solution delivery, quality, and costs
- Provide leadership, guidance, and training of technical solution staff, so that business objectives and customers’ requirements are met
- Regularly participate in overall technical solution/services planning and objective setting in for both internal and external customers
- Regularly attend or run customer meetings reviewing technical requirements, solutions and issues relating to the delivery of both internal and external customer projects
- Participate in, and/or be responsible for the collection, creation, protection, and reuse of intellectual capital
- Participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges
- Lead demos, project workshops, requirements gathering sessions and other project delivery activities
- Work with and lead diverse teams across regions, with different skill sets, expertise and experience levels
- Elicit requirements and non-functional requirements from customers using a variety of methods including interviews, workshops and techniques such as Design Thinking
- Apply and follow architectural and project methodologies
Qualifications:
- Post-secondary education in a related discipline, or an equivalent combination of education and experience
- Certified in Architecture – Open Group Certified; TOGAF 9 or higher highly desirable
- Azure or OCI or AWS Certified Solutions Architect – Highly desirable.
- 7+ years of IT experience in various delivery roles including Application design, Application Support Services, and architecting applications to operate on cloud infrastructure
- 3+ years working as an Architect, with a focus on Applications
- Strong skills designing CI/CD pipelines, automated deployments.
- Able to modernize legacy platform delivery, assess legacy platforms like mainframe and help modernize delivery.
- Well versed in AI, ability to do deep research and lead AI initiatives.
- Deep enterprise technical knowledge demonstrated by industry and product certifications or related experience in fields such as enterprise application architecture design, enterprise application development, or cloud computing
- Knowledge of cloud application implementations, D365 and Power platform application implementations considered an asset
- Wide knowledge of various IT methodologies (ITIL, TOGAF, Scrum, Zachman, PMP)
- Experience on projects where an agile methodology, such as Scrum, was followed
- Experience leading demos, project workshops, and requirements gathering sessions
- Understanding of emerging AI trends and benefits to business; ability to incorporate into application solutions where appropriate
- Strong communication skills: verbal, written and interpersonal
- Strong analytical skills and ability to communicate complex ideas
Key Skills & Abilities:
- Proven experience delivering services with increasing degree of responsibility and proven track record with the ability to execute according to plan
- Experience developing business relationships as well as managing and maintaining customer relationships
- Experience developing architectural artifacts, including context diagrams, component models, logical operational models, physical operational models, architecture on a page and architecture decision requests
- Demonstrated ability to engage and advise others on tools, technology, and methodology related to designing and implementing IT solutions in their area of technical specialty
- Demonstrate the ability to recognize complex problems related to proposed solution or new solution development
- Demonstrated ability to identify technical risks and identify mitigation options.
- Ability to determine customer requirements and service delivery options
- Knowledge of project management methodologies and tools
- Demonstrated ability to work successfully in a team environment, as well as independently
- Demonstrated leadership, supervisory and organizational skills
To view the full job description or submit your application, visit the ISM Careers Portal REQ #43577: https://www.ismcanada.com/careers
About ISM
Providing technology-based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates, and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl with over 50 years of experience in providing IT solutions, focusing on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector and our history speaks to a long-standing culture of innovation and providing high-value services to our clients.
We prioritize learning about our clients to collaborate on the best approach for their unique needs based on their competitive advantage, business model, and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.
Technical Solutions Manager (AI & Modern Application Delivery Architect))
About the role
Working with ISM will work wonders for your career!
The Technical Solutions Manager (AI & Modern Application Delivery Architect) leads the design and delivery of intelligent, cloud-native, and AI-driven enterprise solutions. This role partners with stakeholders to define forward-looking strategies and architectures that leverage artificial intelligence, machine learning, and automation to transform business capabilities. The ideal candidate is a visionary technologist with deep expertise in AI integration, modern application design, and agile delivery practices.
This role involves translating business and technical needs into scalable, intelligent architectures that incorporate AI services, data pipelines, and cloud-native platforms. The architect will guide cross-functional teams in implementing solutions that are resilient, secure, and optimized for performance and innovation. The position emphasizes continuous modernization, intelligent automation, and the ethical use of AI technologies to drive business outcomes.
NOTE : the preferred work location for this position is Regina, Saskatchewan; however, the work location will be dependent upon the location of the successful candidate.
Responsibilities:
- Architect and design enterprise application solutions
- Assess current systems management practices
- Perform service level agreement negotiation and documentation
- Own non-functional requirement process and build appropriate templates and guidelines
- Assess application and system performance and provide recommendations for both applications and infrastructure
- Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed
- Provide thought leadership and project advisory services to customers on a billable basis
- Arrange for the delivery capability (people, skills, tools) to effectively deliver services to both internal stakeholders and external ISM customers
- Work with other ISM departments to leverage knowledge, tools, and training to optimize solution delivery, quality, and costs
- Provide leadership, guidance, and training of technical solution staff, so that business objectives and customers’ requirements are met
- Regularly participate in overall technical solution/services planning and objective setting in for both internal and external customers
- Regularly attend or run customer meetings reviewing technical requirements, solutions and issues relating to the delivery of both internal and external customer projects
- Participate in, and/or be responsible for the collection, creation, protection, and reuse of intellectual capital
- Participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges
- Lead demos, project workshops, requirements gathering sessions and other project delivery activities
- Work with and lead diverse teams across regions, with different skill sets, expertise and experience levels
- Elicit requirements and non-functional requirements from customers using a variety of methods including interviews, workshops and techniques such as Design Thinking
- Apply and follow architectural and project methodologies
Qualifications:
- Post-secondary education in a related discipline, or an equivalent combination of education and experience
- Certified in Architecture – Open Group Certified; TOGAF 9 or higher highly desirable
- Azure or OCI or AWS Certified Solutions Architect – Highly desirable.
- 7+ years of IT experience in various delivery roles including Application design, Application Support Services, and architecting applications to operate on cloud infrastructure
- 3+ years working as an Architect, with a focus on Applications
- Strong skills designing CI/CD pipelines, automated deployments.
- Able to modernize legacy platform delivery, assess legacy platforms like mainframe and help modernize delivery.
- Well versed in AI, ability to do deep research and lead AI initiatives.
- Deep enterprise technical knowledge demonstrated by industry and product certifications or related experience in fields such as enterprise application architecture design, enterprise application development, or cloud computing
- Knowledge of cloud application implementations, D365 and Power platform application implementations considered an asset
- Wide knowledge of various IT methodologies (ITIL, TOGAF, Scrum, Zachman, PMP)
- Experience on projects where an agile methodology, such as Scrum, was followed
- Experience leading demos, project workshops, and requirements gathering sessions
- Understanding of emerging AI trends and benefits to business; ability to incorporate into application solutions where appropriate
- Strong communication skills: verbal, written and interpersonal
- Strong analytical skills and ability to communicate complex ideas
Key Skills & Abilities:
- Proven experience delivering services with increasing degree of responsibility and proven track record with the ability to execute according to plan
- Experience developing business relationships as well as managing and maintaining customer relationships
- Experience developing architectural artifacts, including context diagrams, component models, logical operational models, physical operational models, architecture on a page and architecture decision requests
- Demonstrated ability to engage and advise others on tools, technology, and methodology related to designing and implementing IT solutions in their area of technical specialty
- Demonstrate the ability to recognize complex problems related to proposed solution or new solution development
- Demonstrated ability to identify technical risks and identify mitigation options.
- Ability to determine customer requirements and service delivery options
- Knowledge of project management methodologies and tools
- Demonstrated ability to work successfully in a team environment, as well as independently
- Demonstrated leadership, supervisory and organizational skills
To view the full job description or submit your application, visit the ISM Careers Portal REQ #43577: https://www.ismcanada.com/careers
About ISM
Providing technology-based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates, and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl with over 50 years of experience in providing IT solutions, focusing on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector and our history speaks to a long-standing culture of innovation and providing high-value services to our clients.
We prioritize learning about our clients to collaborate on the best approach for their unique needs based on their competitive advantage, business model, and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.