Associate, Office Administration
About the role
ASSOCIATE, OFFICE ADMINISTRATION
The key to success in the Associate, Office Administration role is a strong attention to detail and a customer service focus. This important and visible position provides reception and administrative support to the business, primarily coordinating incoming calls, visitors, and deliveries. As part of the Administration team, the associate will also rotate through tasks, including opening and closing duties for the office, as well as assisting with other projects as needed.
This role offers an excellent opportunity to engage with both internal and external clients, as well as other insurance professionals, while gaining a comprehensive understanding of the business.
LOCATION AND STATUS
- Ottawa, ON
- Full-time, permanent
Key responsibilities include, but are not limited to:
- Respond to telephone, in person or electronic enquiries or forward to appropriate person
- Process incoming and outgoing mail, manually or electronically
- Photocopy and collate documents for distribution, mailing and filing
- Send and receive messages and documents using fax machine or electronic mail
- Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- May sort, process and verify receipts, expenditures, forms and other documents
- May organize the flow of work for other office support workers
- Complete other duties as assigned
QUALIFICATIONS
- 2+ years of administrative and receptionist experience; insurance industry experience is an asset.
- Post-secondary certificate, diploma, or degree in business administration is an asset.
- Proficient in Microsoft Office Suite, including Outlook and Teams, with experience using office technology such as scanners, copiers, and fax machines.
VALUES & COMPETENCIES
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Detail-oriented with critical thinking and accuracy.
- Ability to prioritize tasks and meet deadlines effectively.
- High level of professionalism and integrity, with the ability to interact with diverse individuals.
- Team player with strong communication skills.
- Flexible, adaptable, and proven problem-solving abilities.
- Capable of working both independently and as part of a team.
- Solution-focused with a positive attitude.
- Committed to excellence in customer service and building strong relationships at all levels.
COMPENSATION
Salary Range: $40,000 - $45,000 CAD annually
Actual total compensation will be determined based on factors such as a candidate’s relevant experience, knowledge, skills, location, and internal equity.
VACANCY: This position is for an existing vacancy.
USE OF ARTIFICIAL INTELLIGENCE: Our recruitment process may be completed with video conference technology.
About Acera Insurance Services Ltd.
As one of the largest independent, employee-controlled brokerages in Canada, Acera Insurance provides our clients with the utmost certainty in the specialized personal insurance, commercial insurance and group benefits solutions that we provide. Built upon the solid foundation of several award-winning firms, Acera Insurance brings greater value, expertise and resources to individuals, families and businesses across the country.
60+ years in the community We are committed to serving and strengthening our communities.
1,000+ employees Our team provides clients with insurance, risk management and specialized group benefits solutions in all sectors across Canada.
60+ locations nationwide We proudly serve all Canadians, with offices in Alberta, British Columbia, Ontario and the Yukon.
550+ employee owners Our employee owners are empowered to make local decisions and are dedicated to supporting clients in their long-term success.
20+ years of advocacy As a founding member of the Canadian Broker Network, we have a longstanding history of upholding the independent brokerage model across the country.
Associate, Office Administration
About the role
ASSOCIATE, OFFICE ADMINISTRATION
The key to success in the Associate, Office Administration role is a strong attention to detail and a customer service focus. This important and visible position provides reception and administrative support to the business, primarily coordinating incoming calls, visitors, and deliveries. As part of the Administration team, the associate will also rotate through tasks, including opening and closing duties for the office, as well as assisting with other projects as needed.
This role offers an excellent opportunity to engage with both internal and external clients, as well as other insurance professionals, while gaining a comprehensive understanding of the business.
LOCATION AND STATUS
- Ottawa, ON
- Full-time, permanent
Key responsibilities include, but are not limited to:
- Respond to telephone, in person or electronic enquiries or forward to appropriate person
- Process incoming and outgoing mail, manually or electronically
- Photocopy and collate documents for distribution, mailing and filing
- Send and receive messages and documents using fax machine or electronic mail
- Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- May sort, process and verify receipts, expenditures, forms and other documents
- May organize the flow of work for other office support workers
- Complete other duties as assigned
QUALIFICATIONS
- 2+ years of administrative and receptionist experience; insurance industry experience is an asset.
- Post-secondary certificate, diploma, or degree in business administration is an asset.
- Proficient in Microsoft Office Suite, including Outlook and Teams, with experience using office technology such as scanners, copiers, and fax machines.
VALUES & COMPETENCIES
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Detail-oriented with critical thinking and accuracy.
- Ability to prioritize tasks and meet deadlines effectively.
- High level of professionalism and integrity, with the ability to interact with diverse individuals.
- Team player with strong communication skills.
- Flexible, adaptable, and proven problem-solving abilities.
- Capable of working both independently and as part of a team.
- Solution-focused with a positive attitude.
- Committed to excellence in customer service and building strong relationships at all levels.
COMPENSATION
Salary Range: $40,000 - $45,000 CAD annually
Actual total compensation will be determined based on factors such as a candidate’s relevant experience, knowledge, skills, location, and internal equity.
VACANCY: This position is for an existing vacancy.
USE OF ARTIFICIAL INTELLIGENCE: Our recruitment process may be completed with video conference technology.
About Acera Insurance Services Ltd.
As one of the largest independent, employee-controlled brokerages in Canada, Acera Insurance provides our clients with the utmost certainty in the specialized personal insurance, commercial insurance and group benefits solutions that we provide. Built upon the solid foundation of several award-winning firms, Acera Insurance brings greater value, expertise and resources to individuals, families and businesses across the country.
60+ years in the community We are committed to serving and strengthening our communities.
1,000+ employees Our team provides clients with insurance, risk management and specialized group benefits solutions in all sectors across Canada.
60+ locations nationwide We proudly serve all Canadians, with offices in Alberta, British Columbia, Ontario and the Yukon.
550+ employee owners Our employee owners are empowered to make local decisions and are dedicated to supporting clients in their long-term success.
20+ years of advocacy As a founding member of the Canadian Broker Network, we have a longstanding history of upholding the independent brokerage model across the country.