Full-Time Customer Service Representative - Calgary
About the role
Full-Time Customer Service Representative
16 to 30 hours per week | Days, evenings, weekends and holidays | $17.00 per hour
Start your journey with Red Arrow where great service meets great travel.
As a Customer Service Representative, you will be the welcoming face our passengers see as they begin their trip. From booking tickets and answering questions to checking in travelers and helping with boarding, you play a key role in creating a smooth, stress free experience. At Red Arrow, part of the Keolis Canada family, we do not just move people across Alberta, we help connect them to what matters most.
What you will do
- Greet and assist customers in person, by phone, and online
- Book, change, and cancel ticket reservations
- Process payments and handle cash transactions
- Support customers with trip planning and bookings
- Assist with check in, luggage storage, and boarding
- Answer customer questions with accuracy and care
- Keep the ticket office organized and well stocked
- Complete light cleaning and basic administrative tasks
What we are looking for
- Flexible availability for days, evenings, weekends, holidays and split shifts
- Ability to work at either Calgary office location
- A friendly, service first attitude
- Strong verbal communication skills
- Solid problem solving and decision making abilities
- A quick learner with strong attention to detail
- Comfort using computers and Microsoft Office
- A reliable team player who can also work independently
- Employment is contingent upon receiving a favorable background check
Why work for us
- Variable part time hours, typically between 16 and 30 hours per week
- $17.00 per hour with opportunities to learn and grow
- Employer paid parking
- No overnight shifts all office hours run between 7:15 am and 7:00 pm
- Discounted travel on our luxury motorcoaches
- Access to an Employee Assistance Program EAP for wellness and support
- A flexible, supportive team work environment that promotes work life balance
About Keolis
Keolis provides mobility to over 3.4 billion passengers each year across 15 countries, operating everything from commuter trains and metros to buses, intercity coaches, and shared mobility. Nearly 1,857 Keolis Canada employees support light rail, urban transit, intercity coaches, and airport shuttles, helping more than 12 million passengers each year travel safely, reliably, and comfortably.
Not the right fit? Search for Full jobs in Calgary, AB
About Keolis
Keolis is a leading passenger transport business, operating in 16 countries around the world. Since 1996 we've operated some of the UK's busiest rail franchises, delivering one in three rail journeys and employing nearly 9,000 people.
We draw upon our international best practice as an operator of some of the world's most advanced railways, and as the biggest operator of light rail services globally, to deliver innovative, partnership–led passenger transport services here in the UK.
At the heart of everything we do is an understanding of the importance of integrated transport systems, and a track record of delivering them successfully the world over. We work with other operators to connect different modes of transport, creating single, simple networks.
We think like a passenger, and use innovation and investment to continually drive improvements in their experience. Our collaborative approach to operating services sees us form close relationships with clients and stakeholders, helping to improve quality while reducing operating costs.
Keolis UK franchises include: Southeastern, London Midland, GTR, Docklands Light Railway, Manchester Metrolink and Nottingham Trams.
Similar Jobs
Full-Time Customer Service Representative - Calgary
About the role
Full-Time Customer Service Representative
16 to 30 hours per week | Days, evenings, weekends and holidays | $17.00 per hour
Start your journey with Red Arrow where great service meets great travel.
As a Customer Service Representative, you will be the welcoming face our passengers see as they begin their trip. From booking tickets and answering questions to checking in travelers and helping with boarding, you play a key role in creating a smooth, stress free experience. At Red Arrow, part of the Keolis Canada family, we do not just move people across Alberta, we help connect them to what matters most.
What you will do
- Greet and assist customers in person, by phone, and online
- Book, change, and cancel ticket reservations
- Process payments and handle cash transactions
- Support customers with trip planning and bookings
- Assist with check in, luggage storage, and boarding
- Answer customer questions with accuracy and care
- Keep the ticket office organized and well stocked
- Complete light cleaning and basic administrative tasks
What we are looking for
- Flexible availability for days, evenings, weekends, holidays and split shifts
- Ability to work at either Calgary office location
- A friendly, service first attitude
- Strong verbal communication skills
- Solid problem solving and decision making abilities
- A quick learner with strong attention to detail
- Comfort using computers and Microsoft Office
- A reliable team player who can also work independently
- Employment is contingent upon receiving a favorable background check
Why work for us
- Variable part time hours, typically between 16 and 30 hours per week
- $17.00 per hour with opportunities to learn and grow
- Employer paid parking
- No overnight shifts all office hours run between 7:15 am and 7:00 pm
- Discounted travel on our luxury motorcoaches
- Access to an Employee Assistance Program EAP for wellness and support
- A flexible, supportive team work environment that promotes work life balance
About Keolis
Keolis provides mobility to over 3.4 billion passengers each year across 15 countries, operating everything from commuter trains and metros to buses, intercity coaches, and shared mobility. Nearly 1,857 Keolis Canada employees support light rail, urban transit, intercity coaches, and airport shuttles, helping more than 12 million passengers each year travel safely, reliably, and comfortably.
Not the right fit? Search for Full jobs in Calgary, AB
About Keolis
Keolis is a leading passenger transport business, operating in 16 countries around the world. Since 1996 we've operated some of the UK's busiest rail franchises, delivering one in three rail journeys and employing nearly 9,000 people.
We draw upon our international best practice as an operator of some of the world's most advanced railways, and as the biggest operator of light rail services globally, to deliver innovative, partnership–led passenger transport services here in the UK.
At the heart of everything we do is an understanding of the importance of integrated transport systems, and a track record of delivering them successfully the world over. We work with other operators to connect different modes of transport, creating single, simple networks.
We think like a passenger, and use innovation and investment to continually drive improvements in their experience. Our collaborative approach to operating services sees us form close relationships with clients and stakeholders, helping to improve quality while reducing operating costs.
Keolis UK franchises include: Southeastern, London Midland, GTR, Docklands Light Railway, Manchester Metrolink and Nottingham Trams.