Power up your career with Gryd 🚀

Welcome to Gryd, where we’re shaking up the real estate industry with cutting-edge tech and a whole lot of heart.

We're the bold thinkers behind GrydPark and GrydDigital, creating smarter ways to optimize parking and elevate property marketing. What makes us different? We combine top-tier technology with the lo-fi magic of our talented team to supercharge the value of vacant spaces.

Innovation is the pulse of our mission – powering better property experiences wherever people live, work, and park. Discover more at www.gryd.com.

Customer Experience Coordinator | Gryd

YOUR ROLE IN OUR MISSION

At Gryd, creative storytelling is key to how we engage our audience and grow our brand. As our Marketing & Design Coordinator, you’ll play a hands-on role in shaping our visual identity and supporting marketing initiatives.

We're looking for someone with a strong foundation in graphic design who’s excited to apply their creative skills across marketing campaigns, content creation, and digital storytelling. If you’re a designer who enjoys seeing your work drive impact — and you’re curious about the strategy behind it — this is a great opportunity to blend creativity with marketing growth.

You’ll collaborate with teams across the company on a variety of projects, from digital campaigns and social content to brand assets, advertising, and communications. We’re seeking someone with 2-3 years of experience who is creative, organized, and eager to grow in a dynamic, fast-paced environment.

Location: Winnipeg, MB

Type: Full-time Permanent

Reporting to: Partner Success Manager

Department: GrydPark Operations

WHAT YOU'LL DO

Customer Service & Communication

• Respond to customer inquiries via email, phone, and chat regarding parking, payments, app usage, and support requests.
• Manage refunds, dispute documentation, and credit or promo code adjustments.
• Communicate customer feedback, issues, and recurring concerns to product and team leads.

Monthly Parking & Corporate Account Management

• Oversee failed payments, manual billing steps, invoicing, and receipts.
• Onboard new monthly parkers, confirm payment completion, track ongoing changes, and manage tenant waitlists.

Enforcement & Property Operations

• Coordinate enforcement schedules.
• Support towing, reporting requests, signage coordination, and partnerships for new market launches.
• Support the setup of new properties (pricing, instructions, availability, photos).

Product Support, Testing & Documentation

• Test app and portal features, submit bugs, and validate new releases or feature updates.
• Help update internal guides and workflows to align with current processes and tools.

Data, Reporting & Research

• Pull analytics to support operational insights, customer trends, and growth reporting.
• Conduct competitor and market research to support pricing recommendations and new location evaluations.

WHAT WE'RE LOOKING FOR

Experience:

• 0–2 years of experience in customer service, operations, or administrative support.
• Customer service and teamwork-oriented, with strong communication skills.
• Able to independently manage operational tasks from start to finish.
• Strong problem-solving skills.
• Capable of managing multiple tasks, coordinating with teams, and meeting deadlines.
• Comfortable learning new software platforms and tools (e.g., CRM, Stripe, portals, SQL basics).
• Strong research and analytical thinking skills.
• Proactive, adaptable, and eager to learn in a fast-paced operations environment.
• Experience with ClickUp and/or Zendesk is considered an asset.

PERKS & BENEFITS

• Comprehensive extended healthcare benefits and insurance, including dental and vision, life, disability and AD&D insurance 🛡 (For Canadian-based candidates)
• Start with 3+ weeks of vacation plus paid sick leave and personal days 🗓
• Paid winter holiday closure - enjoy the holidays and rest up for the new year ❄️
• Flexible hours, hybrid work options, and a casual dress code ⏰👖
• Fun company events, including monthly happy hour activities and seasonal offsite retreats 🥳
• Bring your dog to work days 🐶

WHY JOIN GRYD?

Joining Gryd means being part of a fast-growing startup with a vibrant, energetic environment. You'll make meaningful contributions from day 1 and have tons of growth opportunities.

Our culture is collaborative and team-first, with a focus on results. No micromanaging, just a supportive atmosphere where great people come together.

Learn more about our rockstar team and core values at gryd.com/about.

HOW TO APPLY

Ready to launch your marketing career into orbit? Apply now and join the Gryd Team! This is your chance to make a real difference, earn big, and be part of something truly special.