Senior Receptionist

The Senior Receptionist is responsible for a wide range of office duties. This includes greeting and assisting visitors, answering and transferring all incoming calls and scheduling appointments. Acts as Reception Trainer and Team Lead. May also be required to maintain kitchenettes and ordering of supplies.

Responsibilities:

�· Courteously greet and welcome customers and general members of the public;

�· Answers, screen and direct all incoming calls;

�· Monitor and ensure the reception area is kept tidy and projects a professional image;

�· Prepare visitor badges, as required;

�· Perform administrative support tasks;

�· Meeting room bookings, as required;

�· Review and update internal telephone directory, as required;

�· Maintain kitchenette and order supplies, as required;

�· Performs "white glove service" for clients which includes informing layers directly of their arrival - escorting to boardroom, liaising, taking coats, beverage orders, wifi access, etc .;

�· Acts as Reception Trainer and Team Lead - creates schedules for Reception and Boardroom booking teams to ensure adequate coverage is available for vacation / open positions / sick time;

�· Mentors new team hires and provides manager with overall initial assessments;

�· Documents all relevant procedures, both Ricoh and client security, ensuring overall compliance to policies;

�· Facilitates executive Admin functions to support COO directly;

�· Other duties as assigned by manager.

Qualifications :

�· High School Diploma or equivalent

�· Minimum of 2 year reception experience

Skills:

�· Excellent verbal and written communication skills

�· Excellent interpersonal skills

�· Strong self-motivation to drive results

�· Prioritize and time management skills

�· Intermediate knowledge of Microsoft Office applications