Registered Social Worker
About the role
Position Title: Registered Social Worker
Program: West Ottawa HART Hub
Department: West Ottawa HART Hub
Reports to: Director, West Ottawa HART Hub
Type: Regular Full-time, 35 hrs/wk
Pay Scale: $32.462/hr to $38.189/hr
Number of Openings and Language Requirement:
We are currently hiring for three positions:
- 2 positions are bilingual essential (French and English)
- 1 position is bilingual preferred (French and English)
- Other languages are considered an asset
Who We Are
Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.
The West Ottawa Homeless and Addiction Recovery Treatment (HART) Hub (WOHH) is a new collaborative initiative being driven by seven core partners and led by PQCHC, with support from more than 20 organizations across the region. The HART Hub will provide safe, low-barrier and judgement-free access to a full continuum of services for people in need of support with their substance use health. This continuum will include primary care, addiction medicine, withdrawal and treatment services as well as housing support, peer connection, and access to social services. The West Ottawa HART Hub will operate out of two locations: a main location housing a walk-in clinic and withdrawal management and a secondary location housing the residential stabilization and treatment services.
Job Summary
The Registered Social Worker is a core member of the West Ottawa HART Hub’s interdisciplinary team. They will provide trauma-informed, harm reduction–based psychosocial assessment, brief therapy, crisis response, care coordination, group facilitation, and system navigation for clients accessing substance use health services.
Working in close collaboration with case managers, peer workers, addiction medicine, primary care providers, and housing supports, the social worker will play a critical connector role—ensuring clients are linked to the right supports at the right time, including step-up and step-down pathways across the continuum of care. This includes supporting individuals at initial intake, during periods of transition or stabilization, and post-treatment touchpoints to strengthen engagement, trust, and continuity.
Job Specific Responsibilities
Clinical and Therapeutic Support
- With the client’s consent, conduct comprehensive biopsychosocial assessments to inform individualized care plans based on the client’s goals.
- Provide short-term, solution-focused, trauma-informed, and/or cognitive-behavioural interventions (individual and groups).
- Deliver brief therapy and micro-counselling interventions specific to substance use health and concurrent disorders.
- Offer crisis intervention as required.
- Participate in interdisciplinary case conferences to support coordinated care and aligned approaches.
System Navigation and Community Connection
- Act as a “mortar between the bricks”—helping clients access and navigate the full continuum of health, housing, income, and social supports as applicable to the goals of the client.
- Coordinate care with external partners including substance use health treatment programs, mental health support, peer supports, income supports, housing providers, and community-based agencies.
- Support clients in maintaining connections post intensive services (e.g. post withdrawal management services; post stabilization and/or substance use health treatment), to reduce service gaps and support sustained health and wellness.
Group and Program Work
- Develop and facilitate therapeutic and psycho-educational groups for individuals with substance use and concurrent disorders.
- Collaborate with people with lived and living experience, peers, clinicians, and partners to design and adapt programming responsive to client needs.
Equity, Inclusion, and Lived Experience
- Embed principles of harm reduction, anti-oppression, health equity, and trauma-informed care in all interactions and service delivery.
- Work respectfully and collaboratively with people with lived and living experience of substance use and/or homelessness.
Clinical Documentation and Professional Practice
- Maintain accurate and timely documentation in accordance with PQCHC standards and the Ontario College of Social Workers and Social Service Workers (OCSWSSW) regulations.
- Participate in quality improvement activities, data collection, and evaluation initiatives.
- Engage in regular clinical supervision and contribute to a culture of reflective practice.
Qualifications
Education and Professional Registration
- Bachelor’s degree in Social Work (BSW).
- Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Experience and Knowledge
- Minimum three years of clinical experience in community health, mental health, or substance use health settings.
- Demonstrated expertise in substance use health, harm reduction, and trauma-informed care.
- Experience supporting clients with alcohol use disorder, opioid use disorder, concurrent disorders, and complex psychosocial needs.
- Experience facilitating brief therapy and/or group interventions.
- Strong understanding of systemic barriers to care for individuals who are unhoused and/or facing substance use and mental health challenges.
- Familiarity with the Community Health Centre model of care and social determinants of health.
Skills and Abilities
- Excellent assessment, counselling, and advocacy skills.
- Excellent communication and teamwork abilities within an interdisciplinary context.
- Capacity to manage crises and respond effectively to complex client situations.
- Proficiency with electronic documentation and Microsoft 365.
- Valid driver’s license and access to a vehicle is required.
- Flexible work hours may be required, including evenings and weekends.
- Some work may be conducted in community settings (outreach, partner agencies, shelters).
- This role involves direct client contact with individuals seeking services to address their substance use health concerns through the West Ottawa HART Hub; individuals may be experiencing co-occurring concerns (housing loss/employment loss/physical health issues/mental health).
Additional Assets
- Experience providing supervision to social work students.
- Certification or training in evidence-based therapeutic modalities (e.g., CBT, DBT, motivational interviewing).
- Experience working alongside peer workers and community-based harm reduction services.
- Knowledge of Ottawa’s substance use health and mental health service system.
About Pinecrest-Queensway Community Health Centre
Our Beginning:
Founded by community members in 1979, we are one of about 60 non-profit community health centers across Ontario. We are run by a volunteer Board of Directors comprised of 12 community members elected at our annual meeting.
Growing With Our Community:
In 1979 we opened our doors with 4 staff. Today, we have over 347 full and part time employees serving our local community and over 400 volunteers.
Mission:
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. We offer services in both official languages in designated programs.
Vision:
Together we seek to build a safe, just and healthy community for all.
Registered Social Worker
About the role
Position Title: Registered Social Worker
Program: West Ottawa HART Hub
Department: West Ottawa HART Hub
Reports to: Director, West Ottawa HART Hub
Type: Regular Full-time, 35 hrs/wk
Pay Scale: $32.462/hr to $38.189/hr
Number of Openings and Language Requirement:
We are currently hiring for three positions:
- 2 positions are bilingual essential (French and English)
- 1 position is bilingual preferred (French and English)
- Other languages are considered an asset
Who We Are
Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.
The West Ottawa Homeless and Addiction Recovery Treatment (HART) Hub (WOHH) is a new collaborative initiative being driven by seven core partners and led by PQCHC, with support from more than 20 organizations across the region. The HART Hub will provide safe, low-barrier and judgement-free access to a full continuum of services for people in need of support with their substance use health. This continuum will include primary care, addiction medicine, withdrawal and treatment services as well as housing support, peer connection, and access to social services. The West Ottawa HART Hub will operate out of two locations: a main location housing a walk-in clinic and withdrawal management and a secondary location housing the residential stabilization and treatment services.
Job Summary
The Registered Social Worker is a core member of the West Ottawa HART Hub’s interdisciplinary team. They will provide trauma-informed, harm reduction–based psychosocial assessment, brief therapy, crisis response, care coordination, group facilitation, and system navigation for clients accessing substance use health services.
Working in close collaboration with case managers, peer workers, addiction medicine, primary care providers, and housing supports, the social worker will play a critical connector role—ensuring clients are linked to the right supports at the right time, including step-up and step-down pathways across the continuum of care. This includes supporting individuals at initial intake, during periods of transition or stabilization, and post-treatment touchpoints to strengthen engagement, trust, and continuity.
Job Specific Responsibilities
Clinical and Therapeutic Support
- With the client’s consent, conduct comprehensive biopsychosocial assessments to inform individualized care plans based on the client’s goals.
- Provide short-term, solution-focused, trauma-informed, and/or cognitive-behavioural interventions (individual and groups).
- Deliver brief therapy and micro-counselling interventions specific to substance use health and concurrent disorders.
- Offer crisis intervention as required.
- Participate in interdisciplinary case conferences to support coordinated care and aligned approaches.
System Navigation and Community Connection
- Act as a “mortar between the bricks”—helping clients access and navigate the full continuum of health, housing, income, and social supports as applicable to the goals of the client.
- Coordinate care with external partners including substance use health treatment programs, mental health support, peer supports, income supports, housing providers, and community-based agencies.
- Support clients in maintaining connections post intensive services (e.g. post withdrawal management services; post stabilization and/or substance use health treatment), to reduce service gaps and support sustained health and wellness.
Group and Program Work
- Develop and facilitate therapeutic and psycho-educational groups for individuals with substance use and concurrent disorders.
- Collaborate with people with lived and living experience, peers, clinicians, and partners to design and adapt programming responsive to client needs.
Equity, Inclusion, and Lived Experience
- Embed principles of harm reduction, anti-oppression, health equity, and trauma-informed care in all interactions and service delivery.
- Work respectfully and collaboratively with people with lived and living experience of substance use and/or homelessness.
Clinical Documentation and Professional Practice
- Maintain accurate and timely documentation in accordance with PQCHC standards and the Ontario College of Social Workers and Social Service Workers (OCSWSSW) regulations.
- Participate in quality improvement activities, data collection, and evaluation initiatives.
- Engage in regular clinical supervision and contribute to a culture of reflective practice.
Qualifications
Education and Professional Registration
- Bachelor’s degree in Social Work (BSW).
- Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Experience and Knowledge
- Minimum three years of clinical experience in community health, mental health, or substance use health settings.
- Demonstrated expertise in substance use health, harm reduction, and trauma-informed care.
- Experience supporting clients with alcohol use disorder, opioid use disorder, concurrent disorders, and complex psychosocial needs.
- Experience facilitating brief therapy and/or group interventions.
- Strong understanding of systemic barriers to care for individuals who are unhoused and/or facing substance use and mental health challenges.
- Familiarity with the Community Health Centre model of care and social determinants of health.
Skills and Abilities
- Excellent assessment, counselling, and advocacy skills.
- Excellent communication and teamwork abilities within an interdisciplinary context.
- Capacity to manage crises and respond effectively to complex client situations.
- Proficiency with electronic documentation and Microsoft 365.
- Valid driver’s license and access to a vehicle is required.
- Flexible work hours may be required, including evenings and weekends.
- Some work may be conducted in community settings (outreach, partner agencies, shelters).
- This role involves direct client contact with individuals seeking services to address their substance use health concerns through the West Ottawa HART Hub; individuals may be experiencing co-occurring concerns (housing loss/employment loss/physical health issues/mental health).
Additional Assets
- Experience providing supervision to social work students.
- Certification or training in evidence-based therapeutic modalities (e.g., CBT, DBT, motivational interviewing).
- Experience working alongside peer workers and community-based harm reduction services.
- Knowledge of Ottawa’s substance use health and mental health service system.
About Pinecrest-Queensway Community Health Centre
Our Beginning:
Founded by community members in 1979, we are one of about 60 non-profit community health centers across Ontario. We are run by a volunteer Board of Directors comprised of 12 community members elected at our annual meeting.
Growing With Our Community:
In 1979 we opened our doors with 4 staff. Today, we have over 347 full and part time employees serving our local community and over 400 volunteers.
Mission:
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. We offer services in both official languages in designated programs.
Vision:
Together we seek to build a safe, just and healthy community for all.