Front Office Manager
About the role
Company Description Fairfield Inn & Suites Toronto Airport by Marriott offers a blend of affordable quality and responsive service in a convenient airport location. Situated less than one mile from Toronto Pearson International Airport, the hotel provides a free 24-hour direct shuttle and easy access to major highways, business centers, and local attractions. Guests can enjoy nearby destinations such as Sherway Gardens Mall, Canada's Wonderland, Woodbine Racetrack & Slots, and downtown Toronto via a short drive or the Union Pearson Express. The property features a modern lobby, oversized guestrooms and suites, flexible meeting spaces, and complimentary hot breakfast, high-speed Wi-Fi, and a 24-hour business center, creating a comfortable environment for both business and leisure travelers. Role Description The Front Office Manager is a full-time, on-site role based at Fairfield Inn & Suites Toronto Airport in Mississauga, ON. This role oversees daily front desk operations, ensuring efficient check-in and check-out procedures, accurate reservations handling, and smooth guest billing processes. The Front Office Manager leads, schedules, and coaches front office team members, fostering a guest-focused culture and maintaining high standards of customer service and professionalism. Responsibilities include addressing guest inquiries and concerns, coordinating with housekeeping and maintenance, monitoring lobby appearance, and maintaining compliance with brand standards and hotel policies. The role also involves tracking key performance metrics, supporting revenue and occupancy goals, and assisting with training, hiring, and performance evaluations. Qualifications Strong Front Office and Office Administration skills, including managing reservations, check-in/out procedures, and daily desk operations. Demonstrated ability to drive Customer Service and Customer Satisfaction through proactive problem-solving and attentive guest support. Effective Communication skills for interacting with guests, team members, and management, both verbally and in writing. Previous supervisory or leadership experience in hotel front office or hospitality operations. Knowledge of hotel property management systems and standard front office procedures. Ability to work a flexible schedule, including evenings, weekends, and holidays as required. Strong organizational, time-management, and conflict-resolution abilities. Hospitality diploma or degree, or equivalent work experience in the hotel industry, preferred.
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About Marriott International
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
Similar Jobs
Front Office Manager
About the role
Company Description Fairfield Inn & Suites Toronto Airport by Marriott offers a blend of affordable quality and responsive service in a convenient airport location. Situated less than one mile from Toronto Pearson International Airport, the hotel provides a free 24-hour direct shuttle and easy access to major highways, business centers, and local attractions. Guests can enjoy nearby destinations such as Sherway Gardens Mall, Canada's Wonderland, Woodbine Racetrack & Slots, and downtown Toronto via a short drive or the Union Pearson Express. The property features a modern lobby, oversized guestrooms and suites, flexible meeting spaces, and complimentary hot breakfast, high-speed Wi-Fi, and a 24-hour business center, creating a comfortable environment for both business and leisure travelers. Role Description The Front Office Manager is a full-time, on-site role based at Fairfield Inn & Suites Toronto Airport in Mississauga, ON. This role oversees daily front desk operations, ensuring efficient check-in and check-out procedures, accurate reservations handling, and smooth guest billing processes. The Front Office Manager leads, schedules, and coaches front office team members, fostering a guest-focused culture and maintaining high standards of customer service and professionalism. Responsibilities include addressing guest inquiries and concerns, coordinating with housekeeping and maintenance, monitoring lobby appearance, and maintaining compliance with brand standards and hotel policies. The role also involves tracking key performance metrics, supporting revenue and occupancy goals, and assisting with training, hiring, and performance evaluations. Qualifications Strong Front Office and Office Administration skills, including managing reservations, check-in/out procedures, and daily desk operations. Demonstrated ability to drive Customer Service and Customer Satisfaction through proactive problem-solving and attentive guest support. Effective Communication skills for interacting with guests, team members, and management, both verbally and in writing. Previous supervisory or leadership experience in hotel front office or hospitality operations. Knowledge of hotel property management systems and standard front office procedures. Ability to work a flexible schedule, including evenings, weekends, and holidays as required. Strong organizational, time-management, and conflict-resolution abilities. Hospitality diploma or degree, or equivalent work experience in the hotel industry, preferred.
Not the right fit? Search for Front Office Manager jobs in Mississauga, Ontario, Canada
About Marriott International
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/