Help Desk Deskside Support Technician
Top Benefits
About the role
Help Desk/Deskside Support Technician
Regular Full-time
Duties: This position reports to the Manager, Information Technology Services and provides end user telephone, remote and deskside support for Staff, Faculty and Students, including online students and instructors. Provides backup support for other members of IT Dept as needed. This is an on-campus position with no opportunity for remote work.
Qualifications: A Computer Technology Diploma, Microsoft Certified Systems Administrator and CompTIA A+ with a minimum of 2 years' experience in a LAN/WAN environment or an equivalent combination of education and experience. Well-developed written and verbal communication skills with a high level of customer service are required. Experience in a post-secondary educational environment is desirable. Valid Class 5 Driver's License.
Please review the Full Job Description below.
As an employee of College of the Rockies, the successful candidate is expected to be a lifelong learner who continues to develop his/her skills to help the College meet the needs of our students and our other valued clients.
Successful candidates may be required to complete a Criminal Record Check.
Salary: Position# 161
CUPE Pay Level 5 with a starting wage of $50,468.60 per year with increments progressing to Step 5 as per the CUPE Collective Agreement.
The College also offers a comprehensive range of benefits including defined pension, generous vacation entitlements, health and dental plans, and more.
Closing Date: May 26, 2026
Preferred Start Date: ASAP
Interested persons should submit both a cover letter and resume directly through the College website under "Work Here" http://www.cotr.bc.ca/HRD/ Ensure you press "upload" after you add each document.
Please quote Competition #26-CU-22
Please ensure your cover letter and resume clearly describe your related qualifications and experience as selection for interview will be based on the information provided.
"College of the Rockies is committed to an equitable, diverse, and inclusive work environment, where all employees thrive and feel they belong. We believe that a diverse workforce strengthens our organization and welcomes applications from all qualified individuals. We encourage all qualified applicants, including Indigenous Peoples, persons with disabilities, visible minorities, women, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+). We are committed to an inclusive hiring experience, including providing accommodations."
In the spirit of reconciliation, we are committed to increasing Indigenous representation throughout the institution and encourage applicants to self-identify as First Nation, Metis or Inuit within cover letters and/or resume.
We thank all who apply and advise that only those selected for further consideration will be contacted.
Not the right fit? Search for Help Desk Deskside Support Technician jobs in Cranbrook, BC
About College of the Rockies
College of the Rockies is a regional college, with seven campuses throughout the East Kootenay. For more than 40 years, we have provided post-secondary education that meets the needs and aspirations of the people, industry and businesses of our region.
Each year, we welcome more than 2,300 full-time equivalent students into our classrooms. Depending on our students' goals, we offer a number of direct and diverse pathways. Adult upgrading offers a first step towards employment. Students focused on quick and direct entry to the job market may be interested in one of our diploma or certificate programs, vocational training, or trades apprenticeship. Others may take advantage of our university studies courses and various dual admission and transfer options, or complete one of the degrees offered right here at home.
Though our breadth of programming is wide, everyone who attends College of the Rockies can expect to benefit from small class sizes, quality instruction, hands-on learning, low tuition, transferability and a personalized education experience.
We serve a regional population of close to 83,000 people. Each year, we provide instruction in a wide variety of programs to approximately 2000 full-time equivalent (FTE) students including over 100 international (FTE) students from more than 30 countries.
Cranbrook is home to two campuses: our main campus houses the majority of our administrative departments and student services, and our Gold Creek campus which offers contract training and a variety of trades programs.
The programs, courses, and services offered by our five regional campuses (Creston, Fernie, Golden, Invermere and Kimberley) are as diverse as the communities and people they serve. A few have their own "signature" programs -- something unique and special -- and most provide courses in Adult Basic Education. All of our campuses respond to the needs of their communities by offering continuing education courses and access to online learning.
Similar Jobs
Help Desk Deskside Support Technician
Top Benefits
About the role
Help Desk/Deskside Support Technician
Regular Full-time
Duties: This position reports to the Manager, Information Technology Services and provides end user telephone, remote and deskside support for Staff, Faculty and Students, including online students and instructors. Provides backup support for other members of IT Dept as needed. This is an on-campus position with no opportunity for remote work.
Qualifications: A Computer Technology Diploma, Microsoft Certified Systems Administrator and CompTIA A+ with a minimum of 2 years' experience in a LAN/WAN environment or an equivalent combination of education and experience. Well-developed written and verbal communication skills with a high level of customer service are required. Experience in a post-secondary educational environment is desirable. Valid Class 5 Driver's License.
Please review the Full Job Description below.
As an employee of College of the Rockies, the successful candidate is expected to be a lifelong learner who continues to develop his/her skills to help the College meet the needs of our students and our other valued clients.
Successful candidates may be required to complete a Criminal Record Check.
Salary: Position# 161
CUPE Pay Level 5 with a starting wage of $50,468.60 per year with increments progressing to Step 5 as per the CUPE Collective Agreement.
The College also offers a comprehensive range of benefits including defined pension, generous vacation entitlements, health and dental plans, and more.
Closing Date: May 26, 2026
Preferred Start Date: ASAP
Interested persons should submit both a cover letter and resume directly through the College website under "Work Here" http://www.cotr.bc.ca/HRD/ Ensure you press "upload" after you add each document.
Please quote Competition #26-CU-22
Please ensure your cover letter and resume clearly describe your related qualifications and experience as selection for interview will be based on the information provided.
"College of the Rockies is committed to an equitable, diverse, and inclusive work environment, where all employees thrive and feel they belong. We believe that a diverse workforce strengthens our organization and welcomes applications from all qualified individuals. We encourage all qualified applicants, including Indigenous Peoples, persons with disabilities, visible minorities, women, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+). We are committed to an inclusive hiring experience, including providing accommodations."
In the spirit of reconciliation, we are committed to increasing Indigenous representation throughout the institution and encourage applicants to self-identify as First Nation, Metis or Inuit within cover letters and/or resume.
We thank all who apply and advise that only those selected for further consideration will be contacted.
Not the right fit? Search for Help Desk Deskside Support Technician jobs in Cranbrook, BC
About College of the Rockies
College of the Rockies is a regional college, with seven campuses throughout the East Kootenay. For more than 40 years, we have provided post-secondary education that meets the needs and aspirations of the people, industry and businesses of our region.
Each year, we welcome more than 2,300 full-time equivalent students into our classrooms. Depending on our students' goals, we offer a number of direct and diverse pathways. Adult upgrading offers a first step towards employment. Students focused on quick and direct entry to the job market may be interested in one of our diploma or certificate programs, vocational training, or trades apprenticeship. Others may take advantage of our university studies courses and various dual admission and transfer options, or complete one of the degrees offered right here at home.
Though our breadth of programming is wide, everyone who attends College of the Rockies can expect to benefit from small class sizes, quality instruction, hands-on learning, low tuition, transferability and a personalized education experience.
We serve a regional population of close to 83,000 people. Each year, we provide instruction in a wide variety of programs to approximately 2000 full-time equivalent (FTE) students including over 100 international (FTE) students from more than 30 countries.
Cranbrook is home to two campuses: our main campus houses the majority of our administrative departments and student services, and our Gold Creek campus which offers contract training and a variety of trades programs.
The programs, courses, and services offered by our five regional campuses (Creston, Fernie, Golden, Invermere and Kimberley) are as diverse as the communities and people they serve. A few have their own "signature" programs -- something unique and special -- and most provide courses in Adult Basic Education. All of our campuses respond to the needs of their communities by offering continuing education courses and access to online learning.