Top Benefits
About the role
Role
Reporting to the IT Manager, the Help Desk Technician Level 1 provides first-tier support for the company's IT systems. This role involves responding to technical support requests from end-users, troubleshooting issues, and resolving them efficiently or escalating to higher-level support when necessary. The Help Desk Technician Level 1 is responsible for maintaining proper documentation of all support requests and ensuring a high level of customer service.
Responsibilities
- Provide first-line support via phone, email, and in-person for IT-related queries.
- Troubleshoot hardware and software issues, including operating system, applications, and network problems.
- Record all support requests in the Help Desk ticketing system and ensure timely updates on progress.
- Assist users with password resets, account creation, and basic IT support services.
- Configure and set up IT equipment, including desktops, laptops, and peripherals.
- Follow up with users to ensure issues are resolved to their satisfaction.
- Maintain knowledge base documentation for frequently asked questions and issues.
- Participate in training sessions to improve technical skills and customer service.
Requirements
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field preferred.
- Previous experience in a technical support role or help desk environment is a plus.
- Certifications like CompTIA A+ or Microsoft Fundamentals are considered a strong asset.
- Basic understanding of computer hardware, software applications, and operating systems (Windows 11).
- Familiarity with common business software (Microsoft 365, Adobe, etc.)
- Strong communication skills and a customer-oriented approach.
- Ability to troubleshoot basic technical issues and provide effective solutions.
- Good organizational skills and attention to detail.
- Willingness to learn and adapt in a fast-paced environment.
- Ability to work well in a team and contribute to team goals.
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- Paid Time Off Benefits
- Weekly Pay Periods
- Employee Assistance Program – Counseling
- DPSP matching program that offers increased matching contributions based on your years of service with the company.
About Rising Edge Group
Rising Edge Group is a high voltage electrical contractor providing safe, cost-effective, and fit-for-purpose project solutions to the power industry.
Since our inception in 2002, Rising Edge has grown to provide a wide array of services in the power generation, transmission, fabrication, and industrial industries. From conceptual design to commissioning, each aspect of your project is handled by trained industry specialists, resulting in a product that is complete, on-time, and on-budget.
At Rising Edge, we are focused on providing and recommending fit-for-purpose solutions for any application; whether from the most complicated protection schemes to all sizes of switchyard equipment. Rest assured your project will meet and exceed all your requirements and specifications.
Top Benefits
About the role
Role
Reporting to the IT Manager, the Help Desk Technician Level 1 provides first-tier support for the company's IT systems. This role involves responding to technical support requests from end-users, troubleshooting issues, and resolving them efficiently or escalating to higher-level support when necessary. The Help Desk Technician Level 1 is responsible for maintaining proper documentation of all support requests and ensuring a high level of customer service.
Responsibilities
- Provide first-line support via phone, email, and in-person for IT-related queries.
- Troubleshoot hardware and software issues, including operating system, applications, and network problems.
- Record all support requests in the Help Desk ticketing system and ensure timely updates on progress.
- Assist users with password resets, account creation, and basic IT support services.
- Configure and set up IT equipment, including desktops, laptops, and peripherals.
- Follow up with users to ensure issues are resolved to their satisfaction.
- Maintain knowledge base documentation for frequently asked questions and issues.
- Participate in training sessions to improve technical skills and customer service.
Requirements
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field preferred.
- Previous experience in a technical support role or help desk environment is a plus.
- Certifications like CompTIA A+ or Microsoft Fundamentals are considered a strong asset.
- Basic understanding of computer hardware, software applications, and operating systems (Windows 11).
- Familiarity with common business software (Microsoft 365, Adobe, etc.)
- Strong communication skills and a customer-oriented approach.
- Ability to troubleshoot basic technical issues and provide effective solutions.
- Good organizational skills and attention to detail.
- Willingness to learn and adapt in a fast-paced environment.
- Ability to work well in a team and contribute to team goals.
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- Paid Time Off Benefits
- Weekly Pay Periods
- Employee Assistance Program – Counseling
- DPSP matching program that offers increased matching contributions based on your years of service with the company.
About Rising Edge Group
Rising Edge Group is a high voltage electrical contractor providing safe, cost-effective, and fit-for-purpose project solutions to the power industry.
Since our inception in 2002, Rising Edge has grown to provide a wide array of services in the power generation, transmission, fabrication, and industrial industries. From conceptual design to commissioning, each aspect of your project is handled by trained industry specialists, resulting in a product that is complete, on-time, and on-budget.
At Rising Edge, we are focused on providing and recommending fit-for-purpose solutions for any application; whether from the most complicated protection schemes to all sizes of switchyard equipment. Rest assured your project will meet and exceed all your requirements and specifications.