About the role
Position Overview Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.
Essential Job Duties / Responsibilities
- Provide excellent customer service and problem resolution in accordance with policies and processes for customers
- Verify and process Customs documents
- Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
- Data entry of (e.g., freight bill entry)
- Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
- Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
- Review all driver collect shipments
- Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
- Support operations team/colleagues as needed
- Assist with mentoring of new hires (e.g., Operations Associates)
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Knowledge, Skills & Abilities Required
- High School Diploma or GED equivalent, required
- One (1) year of work experience in administration, customer service or related field
- Experience in the transportation or LTL industry
- Strong time-management and organizational skills, including strong attention to detail
- Good interpersonal and problem-solving skills
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
- Ability/willingness to learn new applications, software, systems, and equipment as required
- Ability to manage competing and changing priorities
- Strong verbal, reading and written communication skills
- Bilingual (English/French) preferred; required in Quebec
WORKING CONDITIONS
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
Qualifications Requises: Monday to Friday, 0900H-1730H
Transparence Salariale Salaire:
About FedEx
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
Day one: 186 deliveries. Today: About 14.5 million.
About the role
Position Overview Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.
Essential Job Duties / Responsibilities
- Provide excellent customer service and problem resolution in accordance with policies and processes for customers
- Verify and process Customs documents
- Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
- Data entry of (e.g., freight bill entry)
- Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
- Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
- Review all driver collect shipments
- Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
- Support operations team/colleagues as needed
- Assist with mentoring of new hires (e.g., Operations Associates)
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Knowledge, Skills & Abilities Required
- High School Diploma or GED equivalent, required
- One (1) year of work experience in administration, customer service or related field
- Experience in the transportation or LTL industry
- Strong time-management and organizational skills, including strong attention to detail
- Good interpersonal and problem-solving skills
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
- Ability/willingness to learn new applications, software, systems, and equipment as required
- Ability to manage competing and changing priorities
- Strong verbal, reading and written communication skills
- Bilingual (English/French) preferred; required in Quebec
WORKING CONDITIONS
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
Qualifications Requises: Monday to Friday, 0900H-1730H
Transparence Salariale Salaire:
About FedEx
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
Day one: 186 deliveries. Today: About 14.5 million.