Level 2 Application Support Analyst
About the role
Job Description Insight Global is looking for a Level 2 Application Support Analyst to join a leading retail organization and provide technical support for critical in-store applications and systems. This role is responsible for troubleshooting escalated issues from Level 1 support, diagnosing software and hardware problems, supporting upgrades and testing initiatives, and delivering exceptional customer service to retail store users. The ideal candidate will have strong technical troubleshooting skills, experience in a customer-facing support environment, and a willingness to work on-site and participate in an after-hours support rotation.
Required Skills & Experience · 3-5 years of experience with Level 2 support · Ability to troubleshoot software, hardware, and system issues · Familiarity with Windows/SUSE Linux operating systems · Ability to work in a fast-paced office environment and ability to work flexible hours (either morning shift or afternoon shift) and overtime when required · Great communication skills
Nice to Have Skills & Experience · Retail experience
About Insight Global
Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our teams of tech-enabled recruiters are dedicated to finding the right talent and technical solutions to help our customers thrive. At our core, we are dedicated to empowering people to do great things. That’s why we’re passionate about developing our people personally, professionally, and financially so they can be the light to the world around them. n, Evergreen. To find out more, visit www.insightglobal.com
Similar Jobs
Level 2 Application Support Analyst
About the role
Job Description Insight Global is looking for a Level 2 Application Support Analyst to join a leading retail organization and provide technical support for critical in-store applications and systems. This role is responsible for troubleshooting escalated issues from Level 1 support, diagnosing software and hardware problems, supporting upgrades and testing initiatives, and delivering exceptional customer service to retail store users. The ideal candidate will have strong technical troubleshooting skills, experience in a customer-facing support environment, and a willingness to work on-site and participate in an after-hours support rotation.
Required Skills & Experience · 3-5 years of experience with Level 2 support · Ability to troubleshoot software, hardware, and system issues · Familiarity with Windows/SUSE Linux operating systems · Ability to work in a fast-paced office environment and ability to work flexible hours (either morning shift or afternoon shift) and overtime when required · Great communication skills
Nice to Have Skills & Experience · Retail experience
About Insight Global
Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our teams of tech-enabled recruiters are dedicated to finding the right talent and technical solutions to help our customers thrive. At our core, we are dedicated to empowering people to do great things. That’s why we’re passionate about developing our people personally, professionally, and financially so they can be the light to the world around them. n, Evergreen. To find out more, visit www.insightglobal.com