Job Responsibilities

Risk Management & Compliance (adhering to applicable compliance obligations, including Privacy, Anti-Money Laundering/Anti-Terrorist Financing and internal Anti-Fraud Policy requirements) must remain the over-arching focus in carrying out one's responsibilities.

IT Operations Support Services: 80%
(Operational Management - 70%)

• Practice Asset management for IT hardware, software, and equipment; purchase, deploy, reuse, retire and dispose of end-user equipment.
• Provide exceptional IT Service delivery to all Home Trust Employees, and a large number of mobile consultants and support staff; Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Establish and maintain regular written and in-person communications with the organization's end users regarding pertinent IT activities.
• Support operations-related projects and project portfolio.
• Respond to inbound client communications - including alerts, emails, phone calls, and SN tickets - to IT Infrastructure Support, within reasonable timeframe.
• Support HP and Dell Computer hardware (1500 desktops/laptops) and fleet of 200 HP and Canon printers.
• Manage and maintain client specific Knowledge Databases; Follow up with end user on aged incidents.
• Accurately record all information regarding end user incidents or requests into an Incident Tracking program.
• Support end-users in their use of communication tools (e.g email) via Microsoft Outlook< Cisco UC and Blackberry devices, and manage the back-end Exchange Server, BES Server, MaaS360, Barracuda Archiver and Anti-spam firewalls that connect with it.
• Work with Facilities and third parties to expand the physical office-space used to accomplish business tasks, and support user-moves and additional equipment requests, in a timely and efficient manner.
• Work with Business and PMO to support new and ongoing projects, and smoothly hand off to application support teams.
• Complete tasks or special projects as assigned by supervisor(s).

(Strategy & Planning - 5%)

• Assist with identifying and implementing opportunities for automation, cost savings, and business improvement.
• Ensuring Home Trust has the appropriate computers to support growth.
• Contribute to execution of maintenance schedules for systems and applications.

(Deployment - 5%)

• Collaborate with IT Infrastructure on the deployment, monitoring, maintenance, upgrade, and support of IT systems, including phone networks, PCs, operating systems, and associated hardware and software.
• Conduct research and remain current with the latest technologies and solutions in support of deployment efforts.

Supporting Other IT Operations Teams and Risk Management: 15%

• Maintain the latest information on internal risk management and compliance requirements.
• Implement risk mitigation processes and procedures within area of practice.
• install updates and security patches, on computers. Work with team to ensure minimal disruption to business.
• Coordinate activities with other team members to ensure client needs are fulfilled in a timely and efficient manner while ensuring team objectives and SLAs are met.
• Notify supervisor or management of all major incidents.

Teamwork and Individual Performance Management (5%)

• Stays current with new technologies and industry trends through social media, journals and articles and user groups.
• Openly shares knowledge and experience with other team members
• Works with the team to ensure they are acting as a cohesive unit and service levels are consistent.
• Completes all mandatory training and the employee section of the performance management plan (PMP) as per the published deadlines.

Required Skills

• MS Office Suite, medium to expert level in Excel
• Exceptional written, verbal and interpersonal communication skills
• Desire to pursue a project management career path
• Demonstrated quick learner with affinity for technology
• Proven analytical and problem-solving skills
• Strong customer service orientation
• Highly self-motivated and directed
• Team-oriented and skilled in working within a collaborative environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Financial services knowledge is an asset

Education Requirement:

• Enrolled and successfully completed 1st year of postsecondary education

Experience:

• • 1+ years of project support/coordination experience

En savoir plus : https://www.fairstone.ca/fr/a-propos/preteur-canadien

Suivez-nous sur LinkedIn : https://www.linkedin.com/company/fairstone/mycompany/

Veuillez svp nous communiquer votre langue de préférence, entre le français ou l’anglais lors de votre application.

La Financière Fairstone souscrit au principe d’égalité d’accès à l’emploi. Par conséquent, nous prendrons des mesures raisonnables d’adaptation pour répondre aux besoins des personnes handicapées. Les personnes autochtones, membres d’une minorité visible et handicapées sont invitées à postuler en toute confiance.

Types d'horaires des postes:

Temps plein

Type d'emploi :

Stagiaire (Fixed Term) (Trainee)