Security Operations Manager
Top Benefits
About the role
GardaWorld is growing — and we’re looking for an exceptional Account Manager to join our Security Services team in Vancouver!
In this full-time role, you’ll take ownership of a dynamic portfolio of client accounts, ensuring top-tier service and seamless operations every step of the way. As a key player on our team, you’ll act as the central hub connecting our clients, frontline teams, and internal partners—driving strong relationships, resolving challenges, and elevating performance.
You’ll be the go-to expert for client service, team leadership, and incident management, all while delivering an outstanding customer experience. No two days are the same, and your ability to thrive in a fast-paced environment will set you up for success. If you’re a driven leader who loves working with people, solving problems, and making things happen, this is your opportunity to shine.
What we offer you:
- Competitive salary of $60,000 + $5,000 travel allowance annually
- Comprehensive health benefits
- Flexible work schedule to support work-life balance
- Career growth & advancement opportunities within a global leader
- Participation in ASIS industry events to expand your network
- RRSP contribution after one year of employment
- Employee recognition programs that celebrate performance, achievements, and impact
Portfolio Account Manager key responsibilities:
- Drive client retention and satisfaction by delivering exceptional service and building strong, long-term relationships
- Own issue resolution end-to-end—lead corrective actions, respond to escalations promptly and professionally, and document thoroughly in line with corporate standards
- Turn expectations into execution by translating client needs and contract requirements into clear, effective operating instructions
- Lead account transitions by facilitating smooth start-ups and closeouts with precision and care
- Build high-performing teams by ensuring every site is fully staffed with trained, equipped, and motivated personnel ready to deliver
- Act fast on operational issues, driving corrective action and engaging teams to meet and exceed service standards
- Stay on top of performance metrics through regular review of reports (overtime, staffing, licensing, and account requirements) to proactively manage your portfolio
- Maintain operational excellence by completing Standing Orders, Site Hazard Assessments, and ensuring all client files remain accurate and up to date
- Partner effectively with union representatives on employee relations matters to support a positive and compliant work environment
What you bring:
- 1–2 years of experience in Account Management or Business Development
- Background in the security industry is a strong asset
- Post-secondary education in a security-related field is considered an asset
- CPP (Certified Protection Professional) or other relevant certifications are highly valued
- Strong communication skills, both written and verbal
- Excellent organizational abilities with a proven track record of thriving in a fast-paced environment
- Flexibility to work outside regular business hours as needed to support operations
- Clean criminal background check
- Valid driver’s license and reliable vehicle for travel between sites
- Legally authorized to work in Canada
SSVAN
Not the right fit? Search for Security Operations Manager jobs in Vancouver, British Columbia, Canada
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
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Security Operations Manager
Top Benefits
About the role
GardaWorld is growing — and we’re looking for an exceptional Account Manager to join our Security Services team in Vancouver!
In this full-time role, you’ll take ownership of a dynamic portfolio of client accounts, ensuring top-tier service and seamless operations every step of the way. As a key player on our team, you’ll act as the central hub connecting our clients, frontline teams, and internal partners—driving strong relationships, resolving challenges, and elevating performance.
You’ll be the go-to expert for client service, team leadership, and incident management, all while delivering an outstanding customer experience. No two days are the same, and your ability to thrive in a fast-paced environment will set you up for success. If you’re a driven leader who loves working with people, solving problems, and making things happen, this is your opportunity to shine.
What we offer you:
- Competitive salary of $60,000 + $5,000 travel allowance annually
- Comprehensive health benefits
- Flexible work schedule to support work-life balance
- Career growth & advancement opportunities within a global leader
- Participation in ASIS industry events to expand your network
- RRSP contribution after one year of employment
- Employee recognition programs that celebrate performance, achievements, and impact
Portfolio Account Manager key responsibilities:
- Drive client retention and satisfaction by delivering exceptional service and building strong, long-term relationships
- Own issue resolution end-to-end—lead corrective actions, respond to escalations promptly and professionally, and document thoroughly in line with corporate standards
- Turn expectations into execution by translating client needs and contract requirements into clear, effective operating instructions
- Lead account transitions by facilitating smooth start-ups and closeouts with precision and care
- Build high-performing teams by ensuring every site is fully staffed with trained, equipped, and motivated personnel ready to deliver
- Act fast on operational issues, driving corrective action and engaging teams to meet and exceed service standards
- Stay on top of performance metrics through regular review of reports (overtime, staffing, licensing, and account requirements) to proactively manage your portfolio
- Maintain operational excellence by completing Standing Orders, Site Hazard Assessments, and ensuring all client files remain accurate and up to date
- Partner effectively with union representatives on employee relations matters to support a positive and compliant work environment
What you bring:
- 1–2 years of experience in Account Management or Business Development
- Background in the security industry is a strong asset
- Post-secondary education in a security-related field is considered an asset
- CPP (Certified Protection Professional) or other relevant certifications are highly valued
- Strong communication skills, both written and verbal
- Excellent organizational abilities with a proven track record of thriving in a fast-paced environment
- Flexibility to work outside regular business hours as needed to support operations
- Clean criminal background check
- Valid driver’s license and reliable vehicle for travel between sites
- Legally authorized to work in Canada
SSVAN
Not the right fit? Search for Security Operations Manager jobs in Vancouver, British Columbia, Canada
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.