Business Development Manager
Top Benefits
About the role
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a Business Development Manager (BDM) to lead and expand our Multi-Family Builder Sales team across BC. Reporting directly to the Director of Sales, you’ll combine hands-on leadership with disciplined sales execution —overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.
As the Multi Family Builder Business Development Manager, you will
-Lead and drive business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence -Create and establish standardized sales processes, workflows, and best practices across the region, including quarterly sales reviews with each KAM, and bi-annual supplier learning sessions -Manage and elevate team performance through regular coaching, one-on-ones, performance reviews, and individual development planning -Analyze sales activity, pipeline health, margins, forecasting accuracy, and regional performance against budget, leading quarterly business reviews with KAMs to drive accountability and target achievement -Partner with the Director of Sales to lead recruitment , onboarding, training, and retention initiatives, including the development of the KAM onboarding program -Drive consistent ERP usage and data integrity to support accurate reporting, forecasting, and decision-making -Oversee quoting, pricing, and contract execution in partnership with the Manager of Service Operations and Contract Manager ensuring accuracy, consistency, and profitability -Manage KAM’s expense budgeting based on strategic market opportunities -Lead and support the resolution of escalated client, operational, and credit-related issues -Collaborate with operations, delivery, installation, and client service teams to ensure seamless project execution -Co-facilitate annual sales meeting with Director of Sales and contribute to regional sales planning and execution -Communicate critical information proactively to internal teams and, when required, to clients -Execute on Strategic Annual Sales Plan as directed by Director of Sales
To be successful in this role, you have
- Proven experience managing and coaching sales teams in a residential construction or complex B2B environment
- Strong leadership, performance management, and employee development capabilities with a proven track record of driving results through team
- The demonstrated ability to implement and enforce structured sales processes
- A high level of business acumen with strong analytical and decision-making skills
- Experience working with CRM systems, sales reporting, and forecasting tools
- Excellent communication, organizational, and interpersonal skills
- The ability to manage multiple priorities and deliver results within established deadlines
Bonus points if you have
- Experience within the appliance, developer, or construction supply industry
- Prior responsibility for building and leading regional sales teams, with accountability for targets and performance
- Exposure to change management or sales process transformation initiatives
- Experience partnering cross-functionally in matrixed organizations
- Post-secondary education in business, sales, or a related field
Who you'll work with
- Director of Builder Sales and Senior Leadership Team
- Management team supporting KAMs and PCs
- Operations, logistics, delivery, and client service teams
- Builders, developers, installers, and other industry professionals
- Supplier and vendor partners
Work Environment
- Office-based with regular in-field presence across the Lower Mainland
- Standard full-time work schedule with flexibility based on business needs
- Evening and weekend industry events as required
- Moderate regional travel required for team support, client meetings, and site visits
Why Join Trail
- Competitive salary
- Extended Health Benefits
- PPE Allowance
- Generous employee discounts
- Career Development Opportunities
- Employee Recognition Program
- Company events
- Corporate Volunteer Program
- Fun and dynamic work environment where your strengths and personality shine!
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
About Trail Appliances BC
At Trail Appliances, we make everyday life better.
Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We’ve got it and over 50 others to compare it to. As a family business, we can do things big chains can’t. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.
In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.
Our three divisions:
- Retail Sales
- Builder Division (Single Family, Multi-Family, and Apartment Replacement)
- Designer Sales
Join our team of Trailblazers -> https://www.trailappliances.com/careers
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Business Development Manager
Top Benefits
About the role
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a Business Development Manager (BDM) to lead and expand our Multi-Family Builder Sales team across BC. Reporting directly to the Director of Sales, you’ll combine hands-on leadership with disciplined sales execution —overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.
As the Multi Family Builder Business Development Manager, you will
-Lead and drive business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence -Create and establish standardized sales processes, workflows, and best practices across the region, including quarterly sales reviews with each KAM, and bi-annual supplier learning sessions -Manage and elevate team performance through regular coaching, one-on-ones, performance reviews, and individual development planning -Analyze sales activity, pipeline health, margins, forecasting accuracy, and regional performance against budget, leading quarterly business reviews with KAMs to drive accountability and target achievement -Partner with the Director of Sales to lead recruitment , onboarding, training, and retention initiatives, including the development of the KAM onboarding program -Drive consistent ERP usage and data integrity to support accurate reporting, forecasting, and decision-making -Oversee quoting, pricing, and contract execution in partnership with the Manager of Service Operations and Contract Manager ensuring accuracy, consistency, and profitability -Manage KAM’s expense budgeting based on strategic market opportunities -Lead and support the resolution of escalated client, operational, and credit-related issues -Collaborate with operations, delivery, installation, and client service teams to ensure seamless project execution -Co-facilitate annual sales meeting with Director of Sales and contribute to regional sales planning and execution -Communicate critical information proactively to internal teams and, when required, to clients -Execute on Strategic Annual Sales Plan as directed by Director of Sales
To be successful in this role, you have
- Proven experience managing and coaching sales teams in a residential construction or complex B2B environment
- Strong leadership, performance management, and employee development capabilities with a proven track record of driving results through team
- The demonstrated ability to implement and enforce structured sales processes
- A high level of business acumen with strong analytical and decision-making skills
- Experience working with CRM systems, sales reporting, and forecasting tools
- Excellent communication, organizational, and interpersonal skills
- The ability to manage multiple priorities and deliver results within established deadlines
Bonus points if you have
- Experience within the appliance, developer, or construction supply industry
- Prior responsibility for building and leading regional sales teams, with accountability for targets and performance
- Exposure to change management or sales process transformation initiatives
- Experience partnering cross-functionally in matrixed organizations
- Post-secondary education in business, sales, or a related field
Who you'll work with
- Director of Builder Sales and Senior Leadership Team
- Management team supporting KAMs and PCs
- Operations, logistics, delivery, and client service teams
- Builders, developers, installers, and other industry professionals
- Supplier and vendor partners
Work Environment
- Office-based with regular in-field presence across the Lower Mainland
- Standard full-time work schedule with flexibility based on business needs
- Evening and weekend industry events as required
- Moderate regional travel required for team support, client meetings, and site visits
Why Join Trail
- Competitive salary
- Extended Health Benefits
- PPE Allowance
- Generous employee discounts
- Career Development Opportunities
- Employee Recognition Program
- Company events
- Corporate Volunteer Program
- Fun and dynamic work environment where your strengths and personality shine!
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
About Trail Appliances BC
At Trail Appliances, we make everyday life better.
Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We’ve got it and over 50 others to compare it to. As a family business, we can do things big chains can’t. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.
In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.
Our three divisions:
- Retail Sales
- Builder Division (Single Family, Multi-Family, and Apartment Replacement)
- Designer Sales
Join our team of Trailblazers -> https://www.trailappliances.com/careers