Education: Bachelor's degree. Business administration and management, general. Small business administration/management. or equivalent experience. Work setting: Cultural organization. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Hire, train and supervise staff. Address customers' complaints or concerns. Schedule and confirm appointments. Provide clients with information. Ensure compliance with government regulations. Co-ordinate burials and cremations. Pre-arrange funerals. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Employment terms options: Early morning. Evening. Shift. Morning. Experience: 5 years or more. Employment terms options: Day. Weekend. Health benefits: Dental plan. Health care plan. Support for persons with disabilities: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Does not require Canadian work experience. Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).