Job Description Current work authorization for Canada is required for all openings. You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview The Intranet Experience Specialist is responsible for the Fidelity Canada intranet (inSite) in partnership with the Intranet Content Specialist. The Intranet Experience Specialist will gather continuous feedback on user experience from all stakeholders, develop and implement plans to improve the experience, respond to requests from all stakeholders and daily operational needs, and more. In addition, the Intranet Experience Specialist is expected to be a contributor to the broader Employee and Community Affairs and Corporate Affairs teams in executing internal communications projects.

Responsibilities How You’ll Make an Impact

• Represent the inSite team in the firm’s inSite improvement project - Work with stakeholders to outline deliverables, meet deadlines and implement planned improvements to inSite (Fidelity Canada intranet). Includes support for the Scrum Master and leadership at team-meetings.
• On-time implementation of updates
• Provide support for the Scrum Master at daily meetings and lead monthly sprint review meetings
• Creation and management of backlog, road mapping future work in need of development
• Working with software developers to represent the inSite Team’s requirements on new components
• Positive feedback from stakeholders and project partners
• Coordinate all aspects of inSite Daily coordination and posting of content across the site, including the management of page updates and new page requests; collaborate with team on the editorial calendar; manage the inSite admin inbox; provide web design and layout support and guidance to the contributors with their content; oversee, interpret and share inSite analytics reports; train new publishers.
• Ensure inSite page requests are addressed and resolved according to established service levels
• Ensure publishers are trained and content on inSite is up to date and accurate
• Manage the inSite calendar
• Successful and timely completion of requests, including ad-hoc and urgent requests that need rapid response
• Manage the inSite analytics
• Act as key contact for inSite, including integration of systems, processes and technologies, documentation of job processes, emergency/back up procedures, liaising with IS to facilitate any maintenance required, working with BCP, assessing and onboarding new technologies.
• Clear documentations
• On-time implementation of maintenance
• New technologies assessed and onboarded
• Posting of internal Zoom meetings and webinars, including The Week Ahead, ERG Events, leadership team meetings, business update meetings, all-company meetings and special events.
• Timely support to partners
• Publishing replays on inSite
• Maintenance and development of inSite’s visual appearance, including the creation of standard page templates, regular audits and refresh of site branding and creative design of new inSite pages.
• Achieve positive feedback from page owners
• Consistent branding and aesthetic across inSite
• Management and development of inSite page templates
• Collaboration with Intranet Content Specialist on content audit
• Support Fidelity Canada Culture - Work with internal partners to support the planning and execution of cultural events, projects and experiences. Examples include, but are not limited to, BBQ, Holiday Party, Family Day at Canada’s Wonderland, digital experiences, and new hire onboarding.
• Achieve positive feedback
• Timely reporting
• Collection of photos and timely posting on inSite
• Effective presentation to new hires on their first day
• Creation of content to promote events

What We Are Looking For Skills and Knowledge

• Exceptional communication skills
• Attention to detail
• Project management skills
• Advanced knowledge of and experience with digital technologies (e.g. Adobe Experience Manager)
• Relationship building skills
• Organizational skills
• Understanding of user experience best practices, accessibility and analytics 8. Website development
• Website design
• Graphic design

Job Related Experience

• Minimum requirement 3+ years as a must have with Experience with internet/intranet production

Education

• Minimum requirement University degree or equivalent work experience
• Must have Post-secondary degree in communications, informational technology, social or digital media

Some of the ways we’ll help you feel valued and supported as part of our team

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Total Rewards That Reflect Your Impact We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include

• Base Salary and Discretionary Performance Bonus A competitive annual range of $85,000 to $101,000 based on your experience and qualifications.
• RRSP Contribution After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements .

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference

Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work® Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team