The Adelaide Club, Toronto's preeminent Health and Fitness Club has a permanent full time opening for the role: HUB Supervisor.
Our HUB, is a lounge/cafe type atmosphere creating a special gathering place for our Members to come together, work and mingle.

Onsite 40 hours per week, Monday - Friday Day shifts, possibly opening at 7 am, and some evenings for events, as business demands.
Approximately 35 hours Front of House, while doing admin during downtimes + 5 hours Back of House admin/planning.

Total Compensation Range $45000.00 - $60,000.00 per year, includes base salary, bonus, gratuities and other perks

Purpose and Objective

Grow the HUB offerings and business, creating a special gathering place for Members to come together, work and mingle.

Major/Specific Responsibilities include but are not limited to:

Oversee day to day operations within budgeted guidelines and to the highest standards

• Provide excellent levels of customer service and provide a fun and up-beat atmosphere
• Create events to drive business and engage members
• Identify customer’s needs and respond proactively to all of their concerns
• Order required food and beverage items, and keep up to date on all inventory
• Develop and leverage key relationships with vendors (i.e. beer, coffee, etc.) learn about new products
• Make recommendations for purchasing materials and goods necessary for the smooth operation of the HUB
• Continuously make necessary improvements to the FOH and BOH operation
• Lead hiring of any other service team members required, train them and ensure all hours are covered
• Establish targets, KPI’s, schedules, policies and procedures
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork
• Comply with all health and safety regulations, reporting and correcting any issues
• Report to GM regarding sales results and productivity
• Answer all communication from outside as well as inside of the company according to best practices
• Work with internal teams to create event and social engagement opportunities
• Work with marketing to plan to help drive business with members, departments and outside clients (ie. promotions, etc.)
• Ensure the FOH and BOH is informed of all upcoming events, menu changes, schedule changes and keep them updated on restaurant related information
• Ensure all daily financials are correct
• Process payroll and inventory
• Develop and manage annual budgets, ensuring alignment with strategic objectives and cost control targets

Qualifications/Requirements

• 3+ years of Barista, Serving and/or Managerial Experience required
• Working knowledge of various computer software programs (MS Office, restaurant management software, Silverware POS)
• Degree in hospitality management, BA, or related field
• Smart Serv and Food Handler Certified

Skills/Knowledge/Attributes

• Hospitable; a customer service expert who thrives in and fosters a fun, social atmosphere
• Exceptional food and beverage leadership experience
• Proactive with an ability to identify and resolve problems effectively
• Inspiring communication and leadership skills
• Strong financial acumen, ability to drive revenues and exceed budget expectations

Working Relationships/Contacts

• Members and Guests
• Club management Team
• Vendors

Working Conditions

• 40 hours per week, typically Mon-Fri

• Inventory on last day of each month

• Standing while working counter service

• Sitting while doing administrative duties

PERKS

• Comprehensive benefit program
• Employee Assistance Program
• Staff discount on Club services and products
• Health Club Membership for self and spouse
• Great culture and work environment