Service Support Specialist

Reports to: Service Manager

Want to work with one of the most prestigious luxury auto brands in the world?

Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary’s vibrant Northwest Automall. As a family-owned, family-operated, and dealer-managed business, we are committed to fostering a supportive environment where every team member feels valued.

As Service Support Specialist at Lexus of Royal Oak, you will play a key role in supporting our service guests throughout their experience, both in person and behind the scenes. Reporting to the Service Manager, you will welcome guests into the service drive thru, confirm appointment details, and direct them to the appropriate team members. You will also support service operations through appointment booking, claims coordination, and communication with guests and internal teams.

You will help ensure a seamless, efficient, and well-communicated experience from arrival through to service completion.

Key Responsibilities:

• Greet and welcome all guests entering the service drive thru in a friendly, professional manner

• Confirm appointments and capture key vehicle and guest information

• Direct guests to the appropriate Service Advisor or department

• Maintain a clean, safe, and organized service drive thru and parking area

• Anticipate guest needs and contribute to a seamless experience

• Coordinate and schedule shuttle services and valet support

• Drive guests to and from their desired destinations as required

• Manage loaner vehicle fleet, ensuring vehicles are clean, fueled, and ready

• Organize daily transportation logistics and schedules

• Coordinate service appointments across phone, text, and email, ensuring accuracy and a seamless booking experience

• Support the preparation and tracking of claims by gathering required information, communicating with guests, and ensuring timely follow-up

• Perform administrative tasks as required

• Other duties as requested by Management

What You Bring:

• 1–2 years of customer service experience in a fast-paced environment

• Previous administrative or automotive service experience is an asset

• Strong communication and interpersonal skills

• Highly organized with strong attention to detail and ability to multitask

• Confident, personable, and professional in all guest interactions

• Ability to remain calm and effective under pressure

• Proficient with computers and communication platforms

• Valid Class 5 driver’s license with a clean driving abstract

Why Join Lexus of Royal Oak?

• Work with one of the most respected luxury automotive brands in the world

• Family-owned dealership with a supportive and team-focused culture

• Regular team events and staff appreciation activities

• Structured onboarding and training

• Opportunities to grow within the dealership

• Competitive compensation

• Comprehensive benefits after three months

If you believe your experience would be a strong fit for our team, we invite you to apply online or stop by in person to drop off your résumé.

G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Lexus of Royal Oak

Department

SERVICE

Employment Type

Full Time