Senior Analyst, Customer Insights & Analytics
Top Benefits
About the role
As a Senior Analyst, Customer Insights & Analytics, you’ll transform data into actionable insights that shape customer strategy and drive business growth. You’ll work on high-impact projects, collaborate with cross-functional teams, and leverage advanced analytics to improve customer engagement and loyalty. We value team members who take ownership of their work and deliver with precision. Success in this role means delivering actionable insights that improve customer retention and loyalty program performance.
What you'll do:
- Analyze customer and financial data to uncover trends and opportunities.
- Deliver performance analytics and insights for strategic initiatives, including loyalty programs.
- Create compelling reports and visualizations that influence decision-making across the organization.
- Apply statistical techniques (e.g., hypothesis testing, clustering, segmentation) to enhance insights.
- Partner with data teams to improve data infrastructure and reporting capabilities.
- Support cross-functional teams with analytics expertise and storytelling.
What you bring:
- Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics).
- 3+ years of experience in data analytics.
- Retail or banking industry experience is an asset.
- Strong data skills: SQL, Python, SAS (certification is a plus).
- Expertise data visualization and experience with BI tools.
- Experience with big data technologies (Hadoop) and familiarity with cloud platforms (Azure preferred)
- Ability to translate complex data into clear, actionable insights.
- Knowledge of statistical modeling and customer analytics techniques.
- Excellent communication and collaboration skills.
- Strong attention to detail and commitment to accuracy in all analyses.
- Proactive ownership of projects and ability to see tasks through to completion.
- Passion for data, technology, and continuous improvement.
- Comfort with emerging technologies and enthusiasm for AI-driven solutions.
We’re always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Our typical hiring range is between $64,000 and $106,000 Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.
This posting represents an existing vacancy within our organization.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Not the right fit? Search for Analyst, Customer Insights & Analytics jobs in Oakville, ON
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
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Senior Analyst, Customer Insights & Analytics
Top Benefits
About the role
As a Senior Analyst, Customer Insights & Analytics, you’ll transform data into actionable insights that shape customer strategy and drive business growth. You’ll work on high-impact projects, collaborate with cross-functional teams, and leverage advanced analytics to improve customer engagement and loyalty. We value team members who take ownership of their work and deliver with precision. Success in this role means delivering actionable insights that improve customer retention and loyalty program performance.
What you'll do:
- Analyze customer and financial data to uncover trends and opportunities.
- Deliver performance analytics and insights for strategic initiatives, including loyalty programs.
- Create compelling reports and visualizations that influence decision-making across the organization.
- Apply statistical techniques (e.g., hypothesis testing, clustering, segmentation) to enhance insights.
- Partner with data teams to improve data infrastructure and reporting capabilities.
- Support cross-functional teams with analytics expertise and storytelling.
What you bring:
- Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics).
- 3+ years of experience in data analytics.
- Retail or banking industry experience is an asset.
- Strong data skills: SQL, Python, SAS (certification is a plus).
- Expertise data visualization and experience with BI tools.
- Experience with big data technologies (Hadoop) and familiarity with cloud platforms (Azure preferred)
- Ability to translate complex data into clear, actionable insights.
- Knowledge of statistical modeling and customer analytics techniques.
- Excellent communication and collaboration skills.
- Strong attention to detail and commitment to accuracy in all analyses.
- Proactive ownership of projects and ability to see tasks through to completion.
- Passion for data, technology, and continuous improvement.
- Comfort with emerging technologies and enthusiasm for AI-driven solutions.
We’re always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Our typical hiring range is between $64,000 and $106,000 Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.
This posting represents an existing vacancy within our organization.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Not the right fit? Search for Analyst, Customer Insights & Analytics jobs in Oakville, ON
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.