The City of Orillia is hiring an
Supervisor, Orillia Recreation Centre Operations

The City of Orillia is less than 90 minutes from the Greater Toronto Area. Even though growth and progress have been strong in recent years, the Sunshine City has worked hard to retain the small-town charm that has captivated generations. The quality of life is unbeatable in this city surrounded by two lakes, where outdoor pursuits are available in all seasons and are enjoyed by both visitors and residents.

The City of Orillia is currently seeking a highly motivated individual to fill the position of Supervisor, Orillia Recreation Centre Operations

Reporting to the Manager of the Orillia Recreation Centre, the Supervisor, Orillia Recreation Centre Operations is responsible for the supervision, coordination, and monitoring of facility operations at the Orillia Recreation Centre (ORC). This position oversees all associated staff, including scheduling and managing shift changes. The Supervisor ensures the proper maintenance and operation of the Orillia Recreation Centre amenities, and equipment in a cost-effective and timely manner, while providing leadership in cross-departmental coordination to ensure seamless operations.

The City of Orillia offers a competitive salary, a comprehensive benefits package, and registration with the OMERS pension plan. The salary for this position is $90,879 to $106,316 based on a 40-hour work week.

Interested candidates with the required qualifications are welcome to submit their resume and letter of interest by Septermber 5, 2025 at noon.

Applications will only be accepted by clicking the " Apply Now " button below.

We thank all applicants, however, only those selected for an interview will be contacted.

Note: The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process. Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. We thank all applicants that apply and advise that only those to be interviewed will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act 2001,S.O. 2001, c. 25., and will be used for the purpose of candidate selection. Questions about this collection should be directed to the Freedom of Information Coordinator, City of Orillia, 50 Andrew St. S., Orillia ON L3V 7T5.

Supervisor, Orillia Recreation Centre Operations

Position Synopsis and Purpose

Reporting to the Manager of the Orillia Recreation Centre, the Supervisor, Orillia Recreation Centre Operations is responsible for the supervision, coordination, and monitoring of facility operations at the Orillia Recreation Centre (ORC). The Orillia Recreation Centre is a multi-use recreation facility including aquatic center, fitness centre, gymnasium and multipurpose rooms. This position oversees all associated staff, including scheduling and managing shift changes.

Major Responsibilities

Description

Approx. Time

Spent (%)

Programs/Service Delivery

• Coordinate operations and maintenance on a day-to-day basis at the ORC.
• Respond to inquiries, handle and resolve complaints, and deal with the public and user groups in a courteous and efficient manner to promote a high standard of public relations.
• Ensure operation of the aquatic facility is in compliance with Health Unit requirements; ensure necessary logbook entries and records are completed and retained.
• Assist in management coverage at other Recreation Facilities, as required.
• Other duties as assigned in accordance with corporate objectives.

40%

Policies & Administration

• Develop parks and recreations related SOPs and assist with the implementation of corporate policies.
• Ensure compliance with required standards established by the Ministry of Labour, Ontario Fire Code, Federal and Occupational Health and Safety Act, Ontarians with Disabilities Act, etc.
• Oversee work conducted by contractors by tracking calls for service, monitoring work quality and budget, and reporting deficiencies.
• Develop and oversee preventative maintenance work orders and asset maintenance tracking for the facility; ensure all necessary records and documentation are completed and retained as required.
• Oversee the smooth operation of the ORC by ensuring all contracts for services and products are created, maintained, and adhered to.

20%

Financial Management

• Prepare and control expenditures as approved in the annual operating and capital budgets.
• Conduct research, make recommendations, and assist in purchasing.

10%

Human Resources

• Supervise staff, direct work activities, and foster a positive team approach; assist with motivating employees.
• Provide guidance to staff to ensure they are properly trained in all ORC functions and operations.
• Manage staff by setting performance standards, creating work schedules, assigning and approving overtime, scheduling vacation, conducting performance appraisals, and recommending merit and step increases.
• Implement disciplinary action when appropriate and receive the first step of grievances.

5%

• Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.

Decision Making and Independence

1. Examples of the types of decisions that are made or issues/situations that are dealt with on a regular basis and how judgement is used to resolve them.

• This position manages day-to-day operational issues at the Orillia Recreation Centre, including scheduling adjustments, maintenance priorities, and responding to service disruptions. Judgment is used to assess the impact on users, allocate resources effectively, and maintain service quality.
• This position evaluates maintenance and repair needs for aquatic and fitness operations, as well as facility operating systems. Judgment is used to determine urgency, coordinate service calls, and ensure compliance with health, safety, and budget requirements.

2. Examples of situations or problems that are referred to the supervisor for direction or resolution.

• Complex labour relations matters, including potential grievances beyond the first step or disciplinary actions requiring senior management involvement.

• Situations involving significant capital budget changes, unplanned large-scale expenditures, or facility closures that may affect service delivery.

Minimum Qualifications

Education (degree/diploma/certifications)

• College Diploma in Recreation and Leisure, Facility Management or a related discipline.
• Thorough knowledge of Public Pool regulation 565 including design, operations and maintenance including holding certification as a Certified Pool Operator (CPO).
• Qualifications in one or more of the following areas: Registered Recreation Facility Administrator, Certified Pool Operator (CPO), Building Management and Operations considered an asset.
• Emergency First Aid, CPR certification.

Experience

• Minimum three years’ experience at a management level in a municipal recreation setting.
• Considerable expertise in facilities management, including pool operations and cleaning.

Knowledge/Skills/Ability

• Knowledge and experience working in compliance with the relevant Federal and Provincial legislated Occupational Health and Safety Act as well as Fire Code, Building Code, Occupiers, Electrical Safety Authority, TSSA, etc.
• Strong interpersonal, supervisory, judgment, initiative, written and oral communication skills.
• Excellent employee and customer relation skills; experience with volunteer and community organizations.
• Working knowledge of MS Office Applications including Word, Excel, PowerPoint, e-mail.
• Experience with Active Network recreation software is considered an asset.

Physical Demands

• Sitting, standing, or walking. Work is conducted in a standard office environment with continual visual concentration required.

Position Requirements

• Valid Class ‘G’ Ontario Driver’s License and access to a reliable vehicle.

• A current and acceptable Criminal Record Check is required prior to the commencement date.

• A willingness to work irregular hours, including evenings and weekends as required.

• Position requires after-hours response to emergency and critical operational issues.

Preferred Qualifications

Education (degree/diploma/certifications - in addition to the above)

• University Degree in Recreation and Leisure, Facility Management or a related discipline.

Position Classification

Position Title: Supervisor, Orillia Recreation Centre Operations

Division: Parks and Recreation

Department: Environment and Infrastructure Services

Classification: Exempt (non-union)

Work Location: Orillia Recreation Centre

Reports to (Direct): Manager of Orillia Recreation Centre

Position(s) Supervised Directly: 6 Full Time Park/Facility Operators & Various Part-Time Positions

Position(s) Supervised Indirectly: N/A

Effective Date: N/A

Revision Date: August 14, 2025

Salary Range: Category 6 - Exempt Salary Schedule

Hours per Week: 40

Organizational Chart

Below is the reporting relationship of this position to others within the immediate department