Technical Customer Success Manager
Remote
United Kingdom, Europe, United States, Canada
Senior Level
Top Benefits
Remote-First: Work from anywhere in the world.
Global Gatherings: Meet team in Croatia, Portugal, Greece.
Career Growth: Coaching, training, conferences.
About the role
Who you are
- Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
- Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms
- You’re confident discussing APIs, integrations, automation logic
- Crafted the art of managing multiple concurrent launches
- You’ve supported customers through platform configuration ↔️ translate complexity into clarity
- You are structured, analytical, and calm under ambiguity
- High-touch customer experience is your zone
- You’re proud to say, “I have strong written documentation skills”
- Your mind is trained to see patterns before they become recurring issues
- 💥 You’ve worked in no-code / low-code ecosystems
- 💥 You’re super comfortable with provisioning profiles, certificates, metadata
- 💥 You understand backend logic even if you’re not writing production code
- 💥 You say, “No Problem” confidently when required to:
- ☑️ Support Apple App Store / Google Play submissions
- ☑️ Review logs or crash reports
- 💥 You enjoy diagnosing systems more than reacting emotionally
- 💥 You think in workflows, not just conversations
- 💥 You thrive in fast-moving product startup / scale-up environments
What the job involves
- You’ll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm)
- On any given day, you’re:
- Troubleshooting complex platform configurations
- Reviewing integrations and automation logic
- Advising on backend setup to support scale
- Diagnosing root causes behind feature friction
- Guiding creators through technical implementation decisions
- Partnering with Product on advanced use cases
- Translating technical possibilities into clear action
- Escalating technical blockers with structured documentation
- Ensuring adoption of SDK updates or platform changes
- You’re not patching issues. You’re engineering smoother outcomes. ⚛️
- Run technical launch-readiness reviews
- Review crash logs and performance signals
- Identifying recurring friction patterns across portfolios
- Escalating true platform issues with clarity and context
- Validate new feature releases before wider rollout
- Monitor compliance updates from Apple & Google
- Documenting technical best practices
- Improving implementation playbooks
- Supporting expansion conversations with technical credibility
- Partnering cross-functionally with Product & Engineering to strengthen platform reliability
- Refine technical onboarding playbooks
- Reduce bug volume and technical churn drivers through smarter process design
- Improve QA and submission workflows
- Increase feature adoption through clarity by proactively supporting customers through major version upgrades
- Shorten time-to-launch for complex builds
- Improve integration success rates
- Strengthen scalable documentation systems and internal knowledge loops
- Elevate the technical maturity of the creator base
- You’re not just solving tickets. You’re improving the architecture of success. ☄️
- ✅ You’ll handle complexity. You’ll influence product evolution. You’ll build scalable technical systems that reduce friction at scale
- 👉 If you love clarity, systems thinking, and platform leverage - You’re in the right place
- You’ll know you’re crushing it when 👊
- Apps launch smoothly with minimal store revisions
- Technical escalations decreases, and feature adoption increases across your portfolio
- Integration setups are smoother and faster
- Creators feel technically confident, supported and operating independently over time
- Product improvements are influenced by your insights
- Technical reliability drives long-term retention
- Documentation is structured and proactive
The application process
- 👉 Apply
- 👉 Show us how you diagnose, prioritize and improve systems
- 👉 Let’s architect scalable creator growth - the smart way. ⚙️
Benefits
- 🌍 Remote-First - Work from anywhere in the world!
- ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
- 📈 Career Growth - Coaching, training, and conferences on us
- ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact
- 🖥️ Tech Gear Budget - Get the setup you need to shine
- 🏝️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
- 👶 Paid Parental Leave - Because family first, always
About Passion.io
Technology, Information and Internet
51-200
Are you sick of thinking about doing something but never actually taking action? Are you tired of hearing your friends talk about their awesome plans and ideas, but they never do anything?
Well so are we!
We Are Passion - Passionate people, learning about the things we are most passionate about, and sharing those learnings on a global scale to get other people following their passions too! We are all about action.
At Passion.io, you learn from successful people! Whether it's through our online courses with your favorite social media influencers and celebrities, or via our Passion Masterclass coaches who train you to build your own business you are passionate about.
You learn directly from people that turned their passion into their profession and who have years of experience getting real results. And what's even better? We use our own specially developed technology to do it!
PASSION.io’s mission is to give people the power to have more impact with their skills, and make the world more confident and passionate.
Technical Customer Success Manager
Remote
United Kingdom, Europe, United States, Canada
Senior Level
Top Benefits
Remote-First: Work from anywhere in the world.
Global Gatherings: Meet team in Croatia, Portugal, Greece.
Career Growth: Coaching, training, conferences.
About the role
Who you are
- Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
- Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms
- You’re confident discussing APIs, integrations, automation logic
- Crafted the art of managing multiple concurrent launches
- You’ve supported customers through platform configuration ↔️ translate complexity into clarity
- You are structured, analytical, and calm under ambiguity
- High-touch customer experience is your zone
- You’re proud to say, “I have strong written documentation skills”
- Your mind is trained to see patterns before they become recurring issues
- 💥 You’ve worked in no-code / low-code ecosystems
- 💥 You’re super comfortable with provisioning profiles, certificates, metadata
- 💥 You understand backend logic even if you’re not writing production code
- 💥 You say, “No Problem” confidently when required to:
- ☑️ Support Apple App Store / Google Play submissions
- ☑️ Review logs or crash reports
- 💥 You enjoy diagnosing systems more than reacting emotionally
- 💥 You think in workflows, not just conversations
- 💥 You thrive in fast-moving product startup / scale-up environments
What the job involves
- You’ll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm)
- On any given day, you’re:
- Troubleshooting complex platform configurations
- Reviewing integrations and automation logic
- Advising on backend setup to support scale
- Diagnosing root causes behind feature friction
- Guiding creators through technical implementation decisions
- Partnering with Product on advanced use cases
- Translating technical possibilities into clear action
- Escalating technical blockers with structured documentation
- Ensuring adoption of SDK updates or platform changes
- You’re not patching issues. You’re engineering smoother outcomes. ⚛️
- Run technical launch-readiness reviews
- Review crash logs and performance signals
- Identifying recurring friction patterns across portfolios
- Escalating true platform issues with clarity and context
- Validate new feature releases before wider rollout
- Monitor compliance updates from Apple & Google
- Documenting technical best practices
- Improving implementation playbooks
- Supporting expansion conversations with technical credibility
- Partnering cross-functionally with Product & Engineering to strengthen platform reliability
- Refine technical onboarding playbooks
- Reduce bug volume and technical churn drivers through smarter process design
- Improve QA and submission workflows
- Increase feature adoption through clarity by proactively supporting customers through major version upgrades
- Shorten time-to-launch for complex builds
- Improve integration success rates
- Strengthen scalable documentation systems and internal knowledge loops
- Elevate the technical maturity of the creator base
- You’re not just solving tickets. You’re improving the architecture of success. ☄️
- ✅ You’ll handle complexity. You’ll influence product evolution. You’ll build scalable technical systems that reduce friction at scale
- 👉 If you love clarity, systems thinking, and platform leverage - You’re in the right place
- You’ll know you’re crushing it when 👊
- Apps launch smoothly with minimal store revisions
- Technical escalations decreases, and feature adoption increases across your portfolio
- Integration setups are smoother and faster
- Creators feel technically confident, supported and operating independently over time
- Product improvements are influenced by your insights
- Technical reliability drives long-term retention
- Documentation is structured and proactive
The application process
- 👉 Apply
- 👉 Show us how you diagnose, prioritize and improve systems
- 👉 Let’s architect scalable creator growth - the smart way. ⚙️
Benefits
- 🌍 Remote-First - Work from anywhere in the world!
- ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
- 📈 Career Growth - Coaching, training, and conferences on us
- ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact
- 🖥️ Tech Gear Budget - Get the setup you need to shine
- 🏝️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
- 👶 Paid Parental Leave - Because family first, always
About Passion.io
Technology, Information and Internet
51-200
Are you sick of thinking about doing something but never actually taking action? Are you tired of hearing your friends talk about their awesome plans and ideas, but they never do anything?
Well so are we!
We Are Passion - Passionate people, learning about the things we are most passionate about, and sharing those learnings on a global scale to get other people following their passions too! We are all about action.
At Passion.io, you learn from successful people! Whether it's through our online courses with your favorite social media influencers and celebrities, or via our Passion Masterclass coaches who train you to build your own business you are passionate about.
You learn directly from people that turned their passion into their profession and who have years of experience getting real results. And what's even better? We use our own specially developed technology to do it!
PASSION.io’s mission is to give people the power to have more impact with their skills, and make the world more confident and passionate.