Top Benefits
About the role
Company Description Your Team and Working Environment Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job Description Director of Front Office (Full Time) Reliable and engaging. As a Director of Front Office, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. What you will be doing: Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service Assist the Assistant Front Office Manager and Front Office Manager in all aspects of the department and ensure service standards are followed Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Ensure employees are informed daily about priorities to personalize service Other duties as assigned Physical Aspects of Position (included but not limited to): Frequent sitting throughout shift Occasional lifting and carrying up to 20 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Ability to focus attention on guest needs, remaining calm and courteous at all time Qualifications Your experience and skills include: Highly organized, results-oriented with the ability to be flexible and work well under pressure Service focused personality is essential Previous experience in a similar leadership role is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities and the ability to lead by example Degree or Diploma in Hospitality Management is an asset Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents. Additional Information What’s in it for you: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities. The sky is your limit Salary Range: $59,000 - $88,500 CAD Gross Annually We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: CAD 59000 - CAD 88500 - yearly
Not the right fit? Search for Front Office Manager jobs in Edmonton, Alberta, Canada
About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Similar Jobs
Top Benefits
About the role
Company Description Your Team and Working Environment Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job Description Director of Front Office (Full Time) Reliable and engaging. As a Director of Front Office, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. What you will be doing: Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service Assist the Assistant Front Office Manager and Front Office Manager in all aspects of the department and ensure service standards are followed Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Ensure employees are informed daily about priorities to personalize service Other duties as assigned Physical Aspects of Position (included but not limited to): Frequent sitting throughout shift Occasional lifting and carrying up to 20 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Ability to focus attention on guest needs, remaining calm and courteous at all time Qualifications Your experience and skills include: Highly organized, results-oriented with the ability to be flexible and work well under pressure Service focused personality is essential Previous experience in a similar leadership role is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities and the ability to lead by example Degree or Diploma in Hospitality Management is an asset Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents. Additional Information What’s in it for you: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities. The sky is your limit Salary Range: $59,000 - $88,500 CAD Gross Annually We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: CAD 59000 - CAD 88500 - yearly
Not the right fit? Search for Front Office Manager jobs in Edmonton, Alberta, Canada
About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.