Who you are

• This role is a strong fit for someone who is both strategic and scrappy. Someone who can spot opportunity in the data, talk directly to customers, and move quickly from insight to execution. You should be excited to own outcomes, not just ship features
• Proven experience as a Senior Product Manager owning a customer-facing product area with clear business accountability and a track record of driving measurable outcomes
• Experience working on growth, onboarding, monetization, or funnel optimization, ideally in fintech, payments, SaaS, or platform businesses
• Strong product sense and analytical rigor. You know how to use data to identify opportunities, size impact, evaluate results, and turn insights into strategy
• Hands-on experience running experiments and learning quickly. You’re comfortable using testing and iteration to improve outcomes
• A scrappy, resourceful mindset and the ability to make progress in ambiguous spaces, work through constraints, and focus on what matters most
• The ability to connect customer problems to business outcomes and turn both into clear product strategy and prioritization
• Strong communication and leadership skills, with the ability to align stakeholders around goals, trade-offs, and outcomes
• Comfort operating in a high-visibility area where customer experience, revenue, operational realities, and technical constraints all matter, along with a high bar for ownership, effectiveness, and follow-through
• Experience in payments, fintech, billing, checkout, invoicing, or other financial workflows
• Experience in vertical SaaS or serving small businesses

What the job involves

• We’re looking for a Senior Product Manager, Payments Growth to help more customers discover, adopt, and get value from Jobber Payments
• This is a high-impact role at the intersection of customer experience and product growth
• You’ll own key parts of the payments funnel across discovery, enablement, activation, and retention, helping more Pros get up and running with Jobber Payments and experience the value of getting paid fast
• We’re looking for a Senior Product Manager, Payments Growth who is excited by the idea of helping more small businesses discover, adopt, and succeed with a better way to get paid
• In this role, you’ll own the strategy and execution behind growing Jobber Payments adoption and usage. You’ll look across the full customer journey: how customers discover payments, understand the value, enable the product, activate successfully, build it into their workflow, and continue using it over time
• You’ll identify where the experience breaks down, where friction exists, and where the biggest opportunities are to improve conversion and retention. Some of that work will look like shaping longer-term strategy. Some of it will look like rolling up your sleeves, running experiments, learning quickly, and iterating your way to better outcomes
• Own the growth strategy and roadmap for Jobber Payments, with accountability across discovery, enablement, activation, retention, and revenue outcomes
• Identify and prioritize the biggest opportunities across the funnel, from awareness and signup through onboarding, first-use, repeat usage, and long-term retention
• Partner with Design, Engineering, and Data to run experiments and ship improvements that reduce friction, improve conversion, and increase adoption
• Make the value of Jobber Payments clear throughout the customer journey, especially in the moments that drive activation and first payment
• Use qualitative and quantitative insights to understand customer behavior and make better product decisions
• Collaborate with partners across Risk, Payments Operations, Marketing, Sales, and GTM to create scalable, compliant, and effective paths to growth
• Balance short-term experimentation with long-term product strategy to drive durable growth and stronger customer outcomes