About 123Loadboard

Since 2004, 123Loadboard has been providing carriers, freight brokers and shippers with important cost-effective services to overcome challenges such as freight matching, credit, compliance, and routing.

123Loadboard is a leading freight matching company with one of the largest load board networks (Website, Android App, iOS app) in the trucking industry. Our website and mobile apps are rated best in its class with over 300,000 downloads.

We offer a culture that recognizes results yet embraces the importance of work/life balance.

Job Duties

• Handle inbound/outbound calls to customers

• Understand customer's demands and establish a relationship of trust.

• Provide sales assistance and help members with their accounts

• Provide prospective members with sales information about our services

• Provide help with new signups, cancellations, re-activations, and general account maintenance

• Transfer and monitor requests to tech team whenever an issue can't be resolved over the phone

• Being available on an 8-hour shift, from 8 am to 6 pm.

• Represent company at trade shows whenever necessary. Travel will be involved.

Job Responsibilities

• Maintain a good communication flow

• Accurately register interactions with customers, so proper follow-up can be established

• Monitor the status of the problems, while providing regular updates to customers

• Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity.

• Make sure that all tickets are logged correctly into the system.

• Be a company and brand advocate, being able to advertise the benefits and qualities of the platform.

This is not a remote position; however, until the office reopens remote work is necessary.

Our Ideal Candidate has:

• 2 years of sales/customer service experience
• Excellent verbal and written communication skills
• Ability to build client relationships and retain members wishing to cancel
• Experience working with phones or in a call center environment is highly desirable
• Previous experience working in the trucking field is an asset
• Previous experience working in a tech company is an asset
• Computer proficiency
• Punctuality
• Good typing skills – typing at the same time as listening to the call is essential.
• Desire to solve problems.
• Negotiation skills are desirable.

Job Benefits

• Medical and Dental Group Insurance
• Birthday off paid
• Group R.R.S.P.
• Virtual Doctor Service

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and basis of disability or any other federal, provincial or local protected class.

Relocation and Sponsorship

Relocation assistance and sponsorship are not available for this position.