This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position has an end date of December 3, 2027.

**Location -**This role is in-person. Work primarily takes place at North Campus, Edmonton.

This position is part of the Learning Assessment Centre (LAC) team that strives to create a secure digital testing environment that is comfortable and friendly for students as well as efficient and convenient for Faculty. The LAC is a digital test centre that offers a multitude of exam types: different testing procedures and platforms, external, drop-in and high stakes exams, and U of A midterm and final exam.

The LAC Lead Proctor is responsible for overseeing the daily operations of digital assessments and ensuring the secure administration of exams. Additionally, this position provides day-to-day administrative support for all student and faculty inquiries, by assisting with the scheduling of all exam clients that are hosted at the LAC. The Lead Proctor has the responsibility of delivering a majority of the proctoring duties in the test centre. They play the lead role in the LAC, working alongside other part-time proctors to set up, invigilate, and monitor the exam lab by enforcing time limits and compliance with other examination procedures. This position ensures that all exams are administered fairly and according to established guidelines, as well as troubleshooting any issues that arise during the testing process. As part of their responsibilities, the Lead Proctor facilitates newly hired part-time staff in their development and guides them through their initial shifts at the LAC.

The LAC Lead Proctor works in a challenging and demanding environment, where examinations are a high priority with minimal room for error. This position needs to demonstrate independence to integrate knowledge and experience in the daily performance of duties.

Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.

Exam Coordination and Administration

• Answer any faculty or student inquiries via email, phone, or face-to-face discussions
• Liaise with both U of A and external institutions regarding the exam setup, policies, software requirements, incident reports, and examination results
• Monitor the capacity management system to ensure exams are being properly allocated and managed
• Provide technical support to students, both on and off campus, in areas related to the use of LMS and administration systems
• Organize and update exam training and exam day documentation

Examination Proctoring

• Trains and supports newly hired part-time staff

• Sets up pre-examination preparation and ensures compliance with examining body's test regulations

• Ensure the integrity of high-stakes examinations by establishing and managing security measures in the LAC

• Resolve any exam issues promptly and effectively as they surface, utilizing problem-solving and troubleshooting skills

• High School Diploma or higher

• Combination of education and experience working in a testing centre or an academic setting

• Understanding of FOIPP and Human Rights legislation as it relates to interaction with undergraduate and graduate students, faculty and staff

• Excellent liaison skills and the ability to conduct consultations with students, faculty, and staff

• Adaptable, agile and technologically savvy; advanced capacity with MS Office suite, Google Applications and enterprise Learning Management Systems

• Proven dedication to superior customer service with a strong commitment to student services

• Exceptional organizational skills and a proven record of attending to important details

• Strong interpersonal skills including the ability to listen and communicate effectively and sensitively, including cross-cultural sensitivity and an ability to interact with distressed or difficult individuals

Technology Related Skills Required

• Strong knowledge of Canvas and other LMSs (including instructor, designer, student, and administrator roles)
• Strong troubleshooting skills in both a Windows and Macintosh environment, as well with different browsers (Chrome, Firefox, and IE)
• Knowledge and experience with exam authoring, digitization and database software is an asset

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

Please include a brief paragraph in your cover letter describing a customer service experience that stands out to you (either delivering or receiving service). We are interested in how you approach interactions and support others.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package*.*

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.