About The Company At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience. Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Vision: “We create value for people and places”. Our Core Values

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun

About The Position Hazelview is seeking a Technical Analyst, Enterprise Applications to join our Property Technology team, reporting to the Manager, Enterprise Applications. This role will focus on Yardi Voyager support and related property management applications, combining business analysis, application support, and technical solution delivery.

The successful candidate will provide escalated application support, gather and document business requirements, develop solutions, and help deliver technological initiatives that improve operational efficiency and data quality. This is a hands-on role for someone with both Yardi expertise with strong SQL and analytical skills who thrives in bridging the gap between business stakeholders, IT, and vendors.

Key Responsibilities

• Provide escalated Yardi support (L2) to the firm (25-40% of the job), plus support of other property management business applications.
• Support technology-based projects through requirement gathering, process documentation, user support, and change management.
• Provide project management on smaller projects by building and managing timelines, communicating with project teams and stakeholders, and coordinating work.
• Develop functional specifications and work closely with IT and stakeholders to build solutions that meet business needs.
• Work closely with vendors to manage system environments, manage security, and troubleshoot issues.
• Coordinate testing on projects and upgrades.
• Create and maintain user guides, manuals, or other related material.
• Collaborate with business units to find opportunities for efficiencies

Job Requirements Education & Experience:

• Minimum 3 years experience providing Yardi Voyager support
• Minimum 2 years experience as a Business Analyst or similar role.
• Post-secondary education in business, accounting, information systems, or related field.
• Solid understanding of multifamily property management operations; knowledge of accounting processes is a strong differentiator.
• Hands-on experience with SQL required; exposure to Power BI, Power Automate, or report development (Yardi YSR/SSRS) is preferred.
• Experience with implementation and/or support of other property management applications in the categories of leasing/prospect, tenant management, building management, etc. is a bonus.
• Experience with Yardi modules such as Payscan, AB&F, Debt Manager, Construction Management, Investment Accounting
• Experience working with Yardi client support
• Proven ability to organize and coordinate a project
• Extensive experience creating documentation for projects, users, and leadership.
• Understanding of change management.
• Previous experience as software or database developer is a big plus

Core Competencies

• Exceptional communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Strong customer-service orientation and relationship-building skills.
• Highly organized with proven ability to manage multiple priorities and meet deadlines.
• Analytical thinker with a proactive, ownership-driven mindset.
• Flexible team player with a willingness to tackle tasks at all levels.
• Professional demeanor with excellent judgment and problem-solving abilities.
• Additional language skills and a demonstrated commitment to diversity, equity, and inclusion are considered assets.

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially. Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability