About the role
WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available for a Deskside Technician to work in onsite with our EUC clients.
The open position we have is a 3-month term to start, with the possibility of an extension.
In this technical position, you will provide onsite and remote support for our clients. You will work in a fast-paced environment, responding to and resolving client incidents and requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.
Key Responsibilities
- Analytical – Collects, comprehends, and applies knowledge gathered from experience
- Problem Solving – Identifies and resolves problems in a timely manner
- Customer Service – Proven ability to manage difficult and/or emotional customer service situations
- Communication – Speaks and writes in clear and persuasive language in positive or negative situations
- Teamwork – Desire to help build, and be part of, a close-knit team
- Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
- Time Management – Prioritizes and plans work activities efficiently
- Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time
- Dependability – Follows instructions and procedures and responds to management direction positively
Preferred Qualifications
- Ability Write in both French and English
- High School diploma or equivalent
- CompTIA A+ or equivalent experience
- 1-2 years of previous Deskside experience
- Good communication, time management and mathematical skills
- Dependable and reliable
- Attention to detail and documentation – you take pride in your work
- Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
- Clean criminal record and driving abstract
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
Connect with us on Facebook @wbmtech , on Twitter @wbmtech , and on LinkedIn @wbmtech .
Join our team, and write your own story.
About WBM Technologies
WBM Technologies LP. (WBM) is a Western Canadian leader in the provision of outcome driven information technology solutions. Established May 1, 1950, WBM now operates out of Operation Centers located in Vancouver, Calgary, Regina, Saskatoon, and Winnipeg employing a team of over 500 IT professionals across Canada.
We are driven by the difference we can make together, providing business solutions across our patent pending WBM Enterprise Experience Platform, including core practice areas such as; Modern Workplace Enablement, Managed Data & Security, End User Computing, Managed Print Solutions, and Enterprise Service Desk.
Mission: In pursuit of our goal to be the Number One Managed Technology Solutions Provider in Western Canada, WBMer's are focused on the role that technology management and experience innovations can play in generating wow factors results, and creating customer heroes across our amazing client community.
WBMer's are aligned by the WBM Strategic Flywheel, a continuously turning cycle of innovation, momentum, and wow factor results, as we aspire to be the Number One Managed IT Services Provider in Western Canada. The core principles that guide our direction are:
-
Our actions matter equally, and together as a team we create wow factor results that brings value and meaning to great client relationships.
-
A commitment to World Class performance in who we are and all we do, which extends to all services and solutions across the WBM Enterprise Experience Platform.
-
To actively governed our solutions, tracking to the objectives set out, driving new innovations, and enabling data driven decisions toward new value ahead.
By remaining true to these principles, we stay in alignment with the Strategic Objectives of our client community, and we remain a valuable partner to our customers.
About the role
WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available for a Deskside Technician to work in onsite with our EUC clients.
The open position we have is a 3-month term to start, with the possibility of an extension.
In this technical position, you will provide onsite and remote support for our clients. You will work in a fast-paced environment, responding to and resolving client incidents and requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.
Key Responsibilities
- Analytical – Collects, comprehends, and applies knowledge gathered from experience
- Problem Solving – Identifies and resolves problems in a timely manner
- Customer Service – Proven ability to manage difficult and/or emotional customer service situations
- Communication – Speaks and writes in clear and persuasive language in positive or negative situations
- Teamwork – Desire to help build, and be part of, a close-knit team
- Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
- Time Management – Prioritizes and plans work activities efficiently
- Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time
- Dependability – Follows instructions and procedures and responds to management direction positively
Preferred Qualifications
- Ability Write in both French and English
- High School diploma or equivalent
- CompTIA A+ or equivalent experience
- 1-2 years of previous Deskside experience
- Good communication, time management and mathematical skills
- Dependable and reliable
- Attention to detail and documentation – you take pride in your work
- Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
- Clean criminal record and driving abstract
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
Connect with us on Facebook @wbmtech , on Twitter @wbmtech , and on LinkedIn @wbmtech .
Join our team, and write your own story.
About WBM Technologies
WBM Technologies LP. (WBM) is a Western Canadian leader in the provision of outcome driven information technology solutions. Established May 1, 1950, WBM now operates out of Operation Centers located in Vancouver, Calgary, Regina, Saskatoon, and Winnipeg employing a team of over 500 IT professionals across Canada.
We are driven by the difference we can make together, providing business solutions across our patent pending WBM Enterprise Experience Platform, including core practice areas such as; Modern Workplace Enablement, Managed Data & Security, End User Computing, Managed Print Solutions, and Enterprise Service Desk.
Mission: In pursuit of our goal to be the Number One Managed Technology Solutions Provider in Western Canada, WBMer's are focused on the role that technology management and experience innovations can play in generating wow factors results, and creating customer heroes across our amazing client community.
WBMer's are aligned by the WBM Strategic Flywheel, a continuously turning cycle of innovation, momentum, and wow factor results, as we aspire to be the Number One Managed IT Services Provider in Western Canada. The core principles that guide our direction are:
-
Our actions matter equally, and together as a team we create wow factor results that brings value and meaning to great client relationships.
-
A commitment to World Class performance in who we are and all we do, which extends to all services and solutions across the WBM Enterprise Experience Platform.
-
To actively governed our solutions, tracking to the objectives set out, driving new innovations, and enabling data driven decisions toward new value ahead.
By remaining true to these principles, we stay in alignment with the Strategic Objectives of our client community, and we remain a valuable partner to our customers.