Customer Operations & Pre-Sales Enablement Manager
Remote
Europe, United Kingdom, Canada, United States
Senior Level
Top Benefits
Medical insurance
Vision insurance
Dental insurance
About the role
Who you are
- 10+ years in military operations, defense, space operations, or complex technical environments
- Experience in customer-facing roles supporting government or enterprise stakeholders
- Strong operational planning and execution skills
- Ability to support both business development and post-sale execution
- Fluent in English and German
- Experience in space, aerospace, or national defense organizations
- Familiarity with SaaS platforms or technical solution design
- Experience supporting proposals or technical pre-sales efforts
What the job involves
- LeoLabs is seeking a mission-driven Customer Operations & Pre-Sales Enablement Manager to support both customer success and growth across the APAC region
- This role blends strategic pre-sales engagement with post-sale operational support. You will partner with Sales during pursuit efforts to shape mission-aligned solutions, then lead onboarding, training, and operational enablement to ensure customers achieve measurable outcomes
- You will act as a trusted advisor to government, defense, and commercial partners — translating mission requirements into operational workflows and ensuring long-term adoption of LeoLabs’ capabilities
- Pre-Sales & Strategic Engagement
- Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses
- Translate mission needs into operational use cases and solution frameworks
- Represent LeoLabs in customer meetings, industry events, and regional forums
- Customer Operations & Enablement
- Lead onboarding, structured training, and operational readiness programs
- Serve as the primary operational point of contact for EMEA customers
- Define success metrics and monitor adoption and usage
- Provide operational leadership during exercises or critical events
- Cross-Functional Collaboration
- Work closely with Product and Engineering to represent customer requirements
- Develop playbooks and improve operational processes across the customer lifecycle
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
About LeoLabs
Defense and Space Manufacturing
51-200
LeoLabs is the world’s leading mission partner for persistent Orbital Intelligence. We enable military space commands, civil government agencies, and commercial operators to confidently detect, track, characterize, and respond to threats in space. Our proliferated, multi-mission radar network, real-time orbital data catalog, and AI-powered analytics support secure, safe, and dynamic space operations. We are committed to delivering the living map of activity in space that safeguards our way of life on Earth.
Customer Operations & Pre-Sales Enablement Manager
Remote
Europe, United Kingdom, Canada, United States
Senior Level
Top Benefits
Medical insurance
Vision insurance
Dental insurance
About the role
Who you are
- 10+ years in military operations, defense, space operations, or complex technical environments
- Experience in customer-facing roles supporting government or enterprise stakeholders
- Strong operational planning and execution skills
- Ability to support both business development and post-sale execution
- Fluent in English and German
- Experience in space, aerospace, or national defense organizations
- Familiarity with SaaS platforms or technical solution design
- Experience supporting proposals or technical pre-sales efforts
What the job involves
- LeoLabs is seeking a mission-driven Customer Operations & Pre-Sales Enablement Manager to support both customer success and growth across the APAC region
- This role blends strategic pre-sales engagement with post-sale operational support. You will partner with Sales during pursuit efforts to shape mission-aligned solutions, then lead onboarding, training, and operational enablement to ensure customers achieve measurable outcomes
- You will act as a trusted advisor to government, defense, and commercial partners — translating mission requirements into operational workflows and ensuring long-term adoption of LeoLabs’ capabilities
- Pre-Sales & Strategic Engagement
- Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses
- Translate mission needs into operational use cases and solution frameworks
- Represent LeoLabs in customer meetings, industry events, and regional forums
- Customer Operations & Enablement
- Lead onboarding, structured training, and operational readiness programs
- Serve as the primary operational point of contact for EMEA customers
- Define success metrics and monitor adoption and usage
- Provide operational leadership during exercises or critical events
- Cross-Functional Collaboration
- Work closely with Product and Engineering to represent customer requirements
- Develop playbooks and improve operational processes across the customer lifecycle
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
About LeoLabs
Defense and Space Manufacturing
51-200
LeoLabs is the world’s leading mission partner for persistent Orbital Intelligence. We enable military space commands, civil government agencies, and commercial operators to confidently detect, track, characterize, and respond to threats in space. Our proliferated, multi-mission radar network, real-time orbital data catalog, and AI-powered analytics support secure, safe, and dynamic space operations. We are committed to delivering the living map of activity in space that safeguards our way of life on Earth.