Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 59,300 - 72,500 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We’re looking for a Claims Representative I, Accident Benefits, to join our growing team! Location can be in either office: St. John's NL, Dartmouth NS, or Dieppe NB What you'll do here: Proactively manage a caseload of mild to moderate Accident Benefits claims in an efficient manner and provide an exceptional claims journey for the customer. Ensure timely and thorough investigation and adjudication of medical claims. Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable. Communicate in a timely and respectful manner with customers, claimants, legal representatives, and medical clinics to settle claims and report findings and settlements. Conduct investigations and identify additional information such as independent medical examinations, and customers' medical or employment history required to clarify and/or justify a claim. Collect reports and statements to determine liability and coverage. Ensure all cases are clearly documented and meet all legislative requirements. What you bring to the table: Minimum of two years of insurance experience and minimum one year of customer service experience required. Hold a valid insurance license / completed C11 or its equivalent. A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset. Excellent customer service skills with a positive attitude and a love for teamwork. Willing to work towards a Chartered Insurance Professional designation and have the ability to become licensed in all Atlantic provinces. Strong verbal and written communication, critical thinking, and negotiation skills. Strong analytical skills; detail-oriented and organized with the ability to manage change. Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment. Capable of working independently within a collaborative team setting. Strong time management skills. Computer literate and capable of working in a paperless environment. An ongoing commitment to self-development. Knowledge or understanding of medical terminology is an asset. Eager to work in a hybrid environment. No Canadian work experience required; however, must be eligible to work in Canada. This role is eligible for a $3,000 referral bonus for bilingual (French-English) candidates only Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.