Top Benefits
About the role
HAMILTON, ON, L9H 7L8, CA
Job details
Work flexibility: Hybrid
Req ID: R548568
Employee type: Full Time
Job category: Sales and Marketing
Travel: 10%
Relocation: No
Related content
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
On Site Location: 2 Medicorum Place, Waterdown, ON
Shift: Monday – Friday, 9:30 AM – 6:00 PM ET
Summary:
The EDI Coordinator is responsible for organizing and coordinating the EDI order platform in its entirety, ensuring that we maximize EDI order workflow automation efficiency, order accuracy as well as continuing to improve EDI capabilities to enhance customer experience.
What You Will Do:
- Monitor and manage daily EDI order flow, ensuring timely completion before shipment cutoffs and accurate transmission of order acknowledgements, ASNs, invoices, and other transactions.
- Maintain and update EDI documentation, including work instructions and SOPs, to ensure process consistency and compliance.
- Collaborate cross-functionally with Purchasing, Marketing, and Master Data to keep the GHX all source catalogue current and accurate.
- Partner with Customer Service Agents to ensure seamless support for GFAX, email, and phone orders; provide backup assistance as needed.
- Handle and resolve customer complaints related to EDI issues; execute timely and accurate setup of new customer EDI registrations.
- Work with IS and Customer Service Management to enhance EDI systems and processes; actively support EDI projects and improvements.
- Drive EDI adoption by engaging non-EDI customers (GFAX/email/phone) to transition to integrated EDI ordering; collaborate with GHX to boost service levels.
- Analyze EDI trends and metrics, including invoice success dashboards, and present improvement plans to the Customer Service Management Team.
What You Need:
Required:
- High School Diploma or equivalent
- 3+ years’ experience in a supply chain or customer service environment
Preferred:
- Previous experience working with EDI
- Experience in the medical device field
- Bilingualism (French and English)
- Post-Secondary Education
Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
About Stryker
Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com.
Facts: ● 2023 Sales: $20.5 billion ● Industry: Medical Instruments & Supplies ● Employees: 52,000 worldwide ● 40 years of sales growth leading up to 2020 ● 44+ Manufacturing and R&D Locations Worldwide ● $1.4 billion spent on research and development in 2023 ● ~12,900 patents owned globally in 2023 ● Products sold in ~75 countries ● Fortune 500 Company ● 7 consecutive years as one of Fortune's World's Best Workplaces
Stryker’s social media community guidelines: https://www.stryker.com/content/m/legal/social-media-community-guidelines/en/index.html
Notice Regarding Employee Conduct on Facebook/LinkedIn Meta/LinkedIn does not permit employers to verify or validate “employees” in the (META: “Works at” LinkedIn: “Experience”) section of users’ profiles. Please be aware that the views expressed by individuals on their personal accounts and do not necessarily represent the views of our company. If you encounter any issues with a person claiming to be our employee, we recommend using the “Report Profile” feature. If you’d like to report concerns to our Ethics Hotline, you may do so at: https://app.convercent.com/en-us/LandingPage/b6bb4e84-9fcb-ea11-a974-000d3ab9f296
Top Benefits
About the role
HAMILTON, ON, L9H 7L8, CA
Job details
Work flexibility: Hybrid
Req ID: R548568
Employee type: Full Time
Job category: Sales and Marketing
Travel: 10%
Relocation: No
Related content
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
On Site Location: 2 Medicorum Place, Waterdown, ON
Shift: Monday – Friday, 9:30 AM – 6:00 PM ET
Summary:
The EDI Coordinator is responsible for organizing and coordinating the EDI order platform in its entirety, ensuring that we maximize EDI order workflow automation efficiency, order accuracy as well as continuing to improve EDI capabilities to enhance customer experience.
What You Will Do:
- Monitor and manage daily EDI order flow, ensuring timely completion before shipment cutoffs and accurate transmission of order acknowledgements, ASNs, invoices, and other transactions.
- Maintain and update EDI documentation, including work instructions and SOPs, to ensure process consistency and compliance.
- Collaborate cross-functionally with Purchasing, Marketing, and Master Data to keep the GHX all source catalogue current and accurate.
- Partner with Customer Service Agents to ensure seamless support for GFAX, email, and phone orders; provide backup assistance as needed.
- Handle and resolve customer complaints related to EDI issues; execute timely and accurate setup of new customer EDI registrations.
- Work with IS and Customer Service Management to enhance EDI systems and processes; actively support EDI projects and improvements.
- Drive EDI adoption by engaging non-EDI customers (GFAX/email/phone) to transition to integrated EDI ordering; collaborate with GHX to boost service levels.
- Analyze EDI trends and metrics, including invoice success dashboards, and present improvement plans to the Customer Service Management Team.
What You Need:
Required:
- High School Diploma or equivalent
- 3+ years’ experience in a supply chain or customer service environment
Preferred:
- Previous experience working with EDI
- Experience in the medical device field
- Bilingualism (French and English)
- Post-Secondary Education
Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
About Stryker
Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com.
Facts: ● 2023 Sales: $20.5 billion ● Industry: Medical Instruments & Supplies ● Employees: 52,000 worldwide ● 40 years of sales growth leading up to 2020 ● 44+ Manufacturing and R&D Locations Worldwide ● $1.4 billion spent on research and development in 2023 ● ~12,900 patents owned globally in 2023 ● Products sold in ~75 countries ● Fortune 500 Company ● 7 consecutive years as one of Fortune's World's Best Workplaces
Stryker’s social media community guidelines: https://www.stryker.com/content/m/legal/social-media-community-guidelines/en/index.html
Notice Regarding Employee Conduct on Facebook/LinkedIn Meta/LinkedIn does not permit employers to verify or validate “employees” in the (META: “Works at” LinkedIn: “Experience”) section of users’ profiles. Please be aware that the views expressed by individuals on their personal accounts and do not necessarily represent the views of our company. If you encounter any issues with a person claiming to be our employee, we recommend using the “Report Profile” feature. If you’d like to report concerns to our Ethics Hotline, you may do so at: https://app.convercent.com/en-us/LandingPage/b6bb4e84-9fcb-ea11-a974-000d3ab9f296