Flex Year Round
WHAT'S IN IT FOR ME?

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!

• Alterra Mountain Passes for your family;

• Discounts on Blue Mountain Lift tickets for friends and family;

• Free skating;

• Staff priced meals &Starbucks treats;

• Staff room rates at all our hotels;

• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!

FLEX YEAR ROUND- FULL TIME- HEALTH AND DENTAL BENEFITS

HOURLY WAGE-$21.43

WHAT WILL I BE DOING?

As a Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a supervisor, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

• Open and/or close Starbucks

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.

• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

• Maintains regular and consistent attendance and punctuality.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational

• Extensive experience in customer service in a retail or restaurant environment

• Experience with Microsoft office an asset

• Strong interpersonal, communication, leadership, and organizational skills

WHAT DO WE NEED FROM YOU?

• Intermediate knowledge of computer software

• Proven ability to coach, develop, mentor, and recognize employees as required.

• Must be able to work a Flex Schedule

• Reliable Transportation

• Able to work weekends

*This posting is for a current open position*

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.