Education: College/CEGEP. Work setting: Help desk. Information technology (IT) infrastructure. Tasks: Coordinate access and use of computer networks. Install software. Load printer with paper and forms. Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment. Monitor the performance of computer systems and networks. Evaluate and install computer hardware, networking software and operating system software. Provide problem-solving services to network users. Implement data, software and hardware security procedures. Perform routine network start up and close down and maintain control records. Perform data backups and disaster recovery operations. Set up local area networks and connections to the Internet. Implement network traffic and security monitoring software, and optimize server performance. Computer and technology knowledge: Device drivers. Networking software. Networking hardware. Networking security. Internet. Servers. Word processing software. Presentation software. Communication software. Business diagram software. Information technology. Mapping and data visualization software. SharePoint. Data analysis software. MS Office. MS Windows. Spreadsheet. Amazon Web Services (AWS). Firewall. MS Active Directory. Specialization or experience: Specialized environmental skills and knowledge. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Willing to travel. Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Attention to detail. Combination of sitting, standing, walking. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Creativity. Dedication. Screening questions: Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 3 years to less than 5 years. Employment terms options: Day. Green job: Involves duties and responsibilities that lead to positive environmental outcomes. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Supports newcomers and/or refugees with foreign credential recognition. Does not require Canadian work experience.