Description

Position Summary

Posted on: September 19, 2025
Closing on: September 25. 2025
Location: Toronto, ON
Employment Type: Casual
Remote/Onsite: Onsite
Report to: Director of Operations & HR
Start date: October 6, 2025
Salary: $24.89 per hour (plus in lieu of vacation 4% and benefits 4.5%)
Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits

This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a safe and enjoyable space for all.

Key Responsibilities

• Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage
• Greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum
• Stay current with the daily schedule of events, informing visitors as needed
• Enforce security and safety procedures and protocols in all public spaces of the museum
• Answering visitor questions concerning exhibits, wayfinding, and facilities
• Become an expert in MOCA’s programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community
• When assigned, circulate the museum and support busier floors
• Detect and respond to potential interference of artwork, report damage or change in condition of spaces/ art objects immediately
• Ensure visitors are following museum rules
• Keep the Visitor Services Supervisor up to date on floor activities, so they can complete reports accurately
• Manage traffic and visitor wayfinding within the museums
• Provide support during museum events, venue rentals, including weekends and holidays
• Undertake other duties as assigned by the Visitor Services Supervisor

Skills, Knowledge and Expertise

Must-haves

• Minimum 1–2 years of experience in security, visitor services, or a related role
• High school diploma or GED equivalent
• Must be able to work regular weekends, evenings, holidays and special events
• Must have the ability to be both friendly and commanding in communication
• Excellent observational skills and attention to detail
• Ability to work independently
• Ability to interact effectively with a diverse range of individuals
• Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly

Nice-to-haves

• Conflict resolution/de-escalation and anti-oppression training

• First aid certification

Benefits

• Attractions Ontario Benefits

• Toronto Attractions Council Benefits

• Ontario Living Wage Network Employer

About Museum of Contemporary Art

The Museum of Contemporary Art Toronto is at the heart of the art ecosystem. MOCA will be ambitiously inclusive, interdisciplinary, and internationally renowned through our work with artists. A place for everyone to explore that provokes ideas and discussion and challenges the current cultural moment.

Artists, relationships, and experimentation are at the centre of everything we do. MOCA Toronto presents rotating exhibitions and programmes that prioritize twenty-first-century artistic production, primarily through commissioning new work. We foster active dialogue, participation and celebrate complexity; in order to serve as an inclusive cultural hub in this hyper-diverse city and world.

• Equity, inclusion, and access
• Artist-centered, interdisciplinary and process-oriented
• Critical conversations and transformative work at our core
• Reciprocal and relationship-based
• Locally rooted and globally connected
• Courage and Responsibility

MOCA is a twenty-year-old institution that has experienced numerous iterations over the years. However, two main aspects have remained constant:

• The institution has served as an important gathering space in Toronto and Canada for artists to experiment, celebrate complexity, and offer thought-provoking responses to the current cultural moment
• MOCA has been and is constantly evolving and expanding with our times

In September 2018, MOCA moved into the Auto BLDG, a purpose-designed home in a former industrial space at the heart of a new neighbourhood in the Lower Junction.