Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and a Health Spending Account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

TheManager, Commercial Creditis a key member of the Commercial Credit Team, supporting the group's mandate of providing effective Credit risk oversight across the Commercial Lending Portfolio. This role delivers professional Credit adjudication support to the Business Banking Group (BBG), Small Business Banking (SBB), and Treasury's third-party mortgage originators involved in securitization pools.

The Manager is responsible for processing all work related to FirstOntario Credit Union's (FCU) suite of Credit products with a high level of accuracy, professionalism, and efficiency to ensure superior service delivery.

Key Responsibilities

• Review, recommend, and approve Credit applications within established approval authorities while ensuring adherence to FCU's lending policies and risk framework.
• Review, recommend, and approve Commitment Letters and renewal documentation for accuracy and completeness.
• Manage the end-to-end Credit review process, including adjudication or escalation with recommendations where appropriate.
• Liaise with third-party partners to maintain strong business relationships, including Treasury's mortgage originators supporting securitization activities.
• Process Credit-related work efficiently, ensuring timely dispatch of correspondence and documentation to third-party partners.
• Support administrative and operational processes connected to third-party sources, ensuring efficiency, quality control, and adherence to service standards.
• Stay current on process improvements, industry trends, technology enhancements, and operational efficiencies that can improve Commercial Lending performance.
• Support and adhere to all audit, compliance, and internal control requirements.
• Maintain thorough knowledge of FCU Credit products, interest rates, lending policies, and industry developments that influence Credit risk.
• Participate actively in personal professional development, including involvement in approved industry associations.
• Complete all reporting requirements, system entries, and follow-ups on transactions and Credit files.
• Provide supportive collaboration to colleagues within the Credit team and the Business Banking Group.
• Communicate clearly, respectfully, and effectively across the organization.
• Contribute to ideation and continuous improvement initiatives that enhance business outcomes.
• Build and leverage internal and external business relationships to advance organizational goals.
• Apply Lean methodology to streamline workflows, reduce complexity, and optimize resource utilization.
• Conduct annual audits of third-party originators.
• Act as a change leader as FCU evolves and adapts to improved business delivery models.
• Promote and uphold health and safety practices to ensure the well-being of yourself and others.
• Perform additional responsibilities as required.

Required SkillsQualifications

• Post-secondary degree or diploma in Business, Economics, or a related discipline; an equivalent combination of education and experience will also be considered.
• Minimum offive (5) yearsof Commercial Lending experience within the financial services sector, preferably including Real Estate Lending, Small Business Lending, Operating Lending, and Multi-unit Residential Lending.
• Demonstrated ability to take initiative, assess needs, develop action plans, and lead those plans to completion.
• Advanced proficiency in Microsoft Office (Excel and Word); working knowledge of core banking systems (ideally T24) is an asset.
• Advanced financial statement analysis skills with strong Credit underwriting capability.
• Strong analytical and detail-oriented approach to reviewing Credit information, identifying trends, and improving service delivery.
• Collaborative team player willing to support colleagues as needed.
• Adaptable, organized, and capable of performing effectively in a fast-paced and growing environment.
• Comfortable working under pressure with tight deadlines and competing priorities.
• Strong negotiating skills and sound judgement in Credit decisions.
• Receptive to coaching and committed to continuous learning.
• Responsive and service-oriented, with a commitment to supporting internal partners.
• High level of integrity and professionalism; trustworthy and reliable in all interactions.
• Excellent interpersonal skills with strong verbal and written communication abilities.
• Understanding of enterprise risk management principles and compliance requirements, including relevant legislation, regulations, and FCU policies.

This position is hybrid in Burlington, ON.

This posting is for an existing vacancy.

Salary Range: $81,110 to $111,527.

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.