Context:

As part of the outsourcing of our logistics services, Hermès is recruiting a Logistics Coordinator – Inventory & Quality Controller. This person will be based in a logistics platform managed by an external provider dedicated to Retail stores and E-commerce distribution. The Logistics Coordinator – Inventory & Quality Controller will report to the Hermès logistics manager in the 3PL platform, responsible for managing the relationship with the logistics provider and its continuous improvement.

Responsibilities:

Animation and reliability of inventory and quality:

• To guarantee the quality of Hermès products by ensuring fair, homogeneous, and constant quality control. Ensure the proper application of quality criteria by all controllers and the proper dissemination and control of information to the service provider.
• Arbitrate complex cases of products, returned by customers, put on hold by quality controllers.
• For products in stock, coordinate on the "quality alerts" transmitted by the Métiers, with the teams of our service provider to isolate, or if necessary, reoffer the products for sale.
• Contribute to the resolution of inbound disputes with the service provider, in support of the central logistics team.
• Develop quality throughout the logistics flow (inbound and outbound) by disseminating and managing good storage and order preparation practices.
• Check all sellable, non-sellable, client and store returns, and pending reception to ensure smooth inbounds and maintain accurate and up to date stock and inventory data
• Management and reporting of delivery claim from central, stores and 3PL.
• Perform regular stock reconciliation to identify and resolve discrepancies with the 3PL.
• Work with the 3PL’s inventory team on cycle count stock process and help with any stock discrepancy reconciliation. Prepare inventory report for Internal controls and Finance department (to be validated by the Logistics Manager).

Management and follow-up of claims:

• Collect and classify claims from E-commerce stores or customers.
• Ensure end-to-end follow-up of claims: identification of the problem, update in the dedicated management tool, processing, and closure of the claim.
• Ensure compliance in the handling of claims by type.
• Management of claim reports from the tool.

Training, continuous improvement and reporting:

• Continuously train the logistics provider's teams.
• Audit the service provider's service on the return flows (accuracy of the trade-offs, rate of products put in second choice, etc.).
• Carry out quantified reports (reporting, graphs, studies, etc.) to manage the activity.

Job Requirements

• Post secondary education preferred; logistics management field is preferable.
• Minimum 3 years of logistics/warehouse working experience.
• Strong attention to detail and analytical skills to interpret data and improve processes.
• Positive attitude and strong willingness to learn, strong problem-solving skills.
• Fluent in both written & spoken English.
• French considered an asset.
• Knowledge and skills in Microsoft 365.

Compensation

• The anticipated annual compensation range for this position is $65,000 - $85,000 CAD. For final offers, we take into consideration factors such as experience, skills, responsibilities of the position, and internal equity.
• Comprehensive benefits package including medical, dental, vision, long-term disability, life insurance, AD&D, and company group retirement savings plan.

**Vacancy Status:**This position is for a new role.