Position Details

Posting #: 32149
Department: Pharmacy
Employee Type: Regular, Full Time
If Temporary, Number of Weeks:
Union: Non-Union
Openings Remaining: 1

Schedule

Work Days: Monday to Friday
Time of Day: Days, On-Call
Shift: 7.5 hour
Shift Start: Hours are subject to change based on operational requirements.
This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Application Dates

Opening Date: 21/08/2025
Closing Date: 28/08/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

We are looking for a Pharmacy Manager to join our Pharmacy Services team!

St. Joseph’s Healthcare Hamilton (SJHH) is proud to provide an exciting and rewarding career opportunity. At SJHH, our determination to attract and retain the best and the brightest talent is reflected in our investment in the people who work here. Patient and staff safety is a major priority and fostering this culture has led us to become one of Canada’s best academic hospitals. We are one of the largest healthcare organizations in Canada known locally and globally for our committed and compassionate delivery of quality patient care.

At SJHH, our mission is simple, Living the Legacy: Compassionate Care, Faith and Discovery. We are seeking a skilled, committed, and motivated Inpatient Pharmacy Operations Manager who shares our mission, vision, and values. The ideal candidate is an OCP Registered Pharmacist or Pharmacist Technician who has extensive knowledge and understanding of inpatient pharmacy operations/automation, has demonstrated leadership abilities and is passionate about making positive changes to improve the efficiency of our team and improve customer relations. This would be an excellent opportunity for both Pharmacists/Pharmacy Technicians with previous leadership experience or for those who wish to take the next step in their career.

Come be a part of the exciting future of St. Joseph’s Healthcare Hamilton!

POSITION SUMMARY:
Reporting to the Senior Manager & Professional Practice Leader (PPL), Pharmacy Services, the Pharmacy Operations Manager (Charlton), provides leadership, management, and organization of pharmacy operational and quality activities of the inpatient pharmacy at the Charlton campus.

RESPONSIBILITIES & ACCOUNTABILITIES:

• Working closely with the Pharmacy Management team, plans and manages the effective and safe operation of the inpatient Charlton pharmacy medication management system (including drug distribution, sterile product preparation, non-sterile manufacturing and pre-packaging) and supports medication system-related quality, customer service, and process improvements, according to the regulatory, safety, and best practice requirements.

• Assumes all human resources management responsibilities for any direct reports.

• In collaboration with pharmacy supervisors, coordinates work assignments, scheduling, performance evaluation, determines training needs and oversees related training/orientation for the Charlton inpatient pharmacy technicians and support staff.

• Clearly delineates roles, responsibilities, and accountabilities of direct reports.

• Reviews employee concerns related to attendance, performance, or behavior. Collaborates with Human Resources team for appropriate follow-up as necessary.

• Recruits staff to maintain approved staff complement.

• Provides feedback to other pharmacy managers related to their direct reports’ performance on tasks associated with the Pharmacy Operations (Charlton) manager portfolio.

• Works as part of the Pharmacy Management team in strategic planning, quality improvement, budgeting and decision making.

• Contributes to annual operating and capital budget proposals; assists with preparation and monitoring of the annual pharmacy service operating budget, ensuring that resources are deployed efficiently and effectively.

• In collaboration with the Senior Manager & PPL and Director, Pharmacy Services, acts as the official voice in the organization for pharmacy operations at the Charlton campus.

• Collaborates with the Senior Manager & PPL, Pharmacy Services to evaluate, plan and implement clinical and medication system-related safety, quality, and process improvements within the pharmacy department.

• Facilitates and oversees the planning, use, ongoing maintenance, and policy/procedure development related to the pharmacy medication management system.

• Oversees activities related to pharmacy inventory, including drug shortage management, procurement, receiving, invoice approvals, drug utilization review, formulary management and non-formulary drug request approvals. Performs these activities within their scope of practice. Collaborates with Senior Manager & PPL, Pharmacy Services to complete any activities which fall outside the scope of their professional practice.

• Develops and strategizes ways to ensure effective implementation and change management for any new initiatives or changes.

• Represents pharmacy services leadership team at the Charlton campus by participating in committees and medication-related working groups.

• Collaborates with other clinical leaders at the W5th campus to ensure safe and effective delivery of pharmacy services.

• Cross covers other managers as required.

• Other duties as delegated or assigned by the Senior Manager & PPL or Director, Pharmacy Services

QUALIFICATIONS:

• Bachelor of Science in Pharmacy or entry level PharmD/CCAPP Accredited Pharmacy Technician Program required.
• Masters Degree in Pharmacy/PharmD/MBA/MHA/MHM/Health Informatics preferred.
• Hospital Pharmacy Residency preferred.
• Registration in good standing as a Part A Pharmacist or Pharmacy Technician with the Ontario College of Pharmacists required.
• Minimum of 5 years recent related practice as a hospital Pharmacist or Pharmacy Technician.
• Experience in an academic health sciences centre preferred.
• Demonstrated leadership experience including change management, project management, medication safety and process/quality improvement.
• Demonstrated supervisory, team building, coaching, collaboration, critical thinking, and interpersonal skills.
• Evidence of effective organizational, analytical, problem-solving, change management and project management experience and skills.
• Takes personal responsibility for delivering service, quality, and safety. Demonstrated emotional self-awareness, assertiveness, optimism, stress tolerance and empathy in a variety of situations.
• Demonstrated application of an evidence-based, scholarly, and creative approach to problem-solving and decision making.
• Demonstrated ability to analyze, problem-solve, implement, and evaluate change.
• Ability to manage a large and diversified workload with often rapidly changing priorities, challenging deadlines and ability to adapt to progressive change.
• Demonstrated flexibility to work effectively with other Pharmacy Managers in rapidly changing and complex environment where roles may overlap, requiring the ability to prioritize and share responsibilities to meet departmental needs.
• Demonstrated ability to contribute to organizational and departmental accreditation activities.

LOCATION:
Sites: Charlton Campus but work at all sites is required.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH*.*

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.