Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today!

Your Role in Supporting Our Members:

As a Quality Engineering Lead, you will define and implement test strategies, automation frameworks, and quality governance models to ensure the reliability and performance of Vancity’s digital platforms. You’ll lead a team of quality engineers, foster a shift-left testing culture, and collaborate across product, engineering, and DevOps teams to deliver exceptional member experiences. We’re looking for a seasoned leader with deep technical expertise and a passion for driving quality at scale.

This is a Full-time, Permanent role based at Vancity head office. Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed.

How You'll Make an Impact:

Quality Strategy & Planning

• Defining and implementing the overall test strategy, governance model, and quality framework for projects and programs
• Collaborating with product and engineering leaders to align quality objectives with business goals
• Developing and managing master test plans, test schedules, and resource plans across multiple parallel workstreams
• Establishing metrics and KPIs (e.g., defect density, automation coverage, test cycle time)
• Generating and presenting detailed reports on testing activities, quality metrics, and project status to stakeholders

Team Leadership

• Leading, mentoring, and coaching QA/QE engineers in automation, performance, and exploratory testing
• Conducting code and test reviews to maintain high standards
• Identifying potential risks and implementing mitigation strategies to minimize impact on product quality
• Fostering a “shift-left” testing culture by encouraging early involvement in the SDLC

Automation & Tools

• Architecting and maintaining scalable automation frameworks (e.g., Selenium, Cypress, Playwright, or custom solutions)
• Integrating testing into CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI)
• Evaluating and implementing tools for API testing, performance testing, and monitoring

Quality Advocacy

• Partnering with developers to promote testability and maintainability
• Collaborating with DevOps and release engineering to ensure smooth deployments
• Leading root cause analyses for production issues and implementing preventive measures

Hands-On Testing

• Designing and executing test plans for complex features or systems
• Identifying, documenting, and tracking defects, and working with development teams to resolve them
• Conducting performance, security, and regression testing where needed

What You’ll Bring to the Team:

• 10+ years of experience in quality engineering, software testing, or a related field within the financial industry
• Minimum 3+ years of prior experience in a leadership or managerial role. Proven ability to manage teams, prioritize tasks, and communicate effectively across functions
• Bachelor’s degree in Computer Science, Engineering, or a related field
• Technical Expertise: Strong background in test automation, scripting (Python, JavaScript, Java), and CI/CD; experience with pipelines and tools such as Jenkins or GitLab
• Testing Frameworks: Hands-on experience with modern tools like Cypress, Playwright, TestNG, or Postman
• Cloud & DevOps: Familiarity with AWS or Azure, containers (Docker/Kubernetes), and infrastructure testing
• Analytical Mindset: Data-driven approach to measuring and improving quality; ability to measure effectiveness through audits, retrospectives, and improvement plans
• Strong analytical, problem-solving, and communication skills to identify issues, analyze data, and develop effective solutions with the ability to convey complex messages clearly

You’ll Thrive Here If You Are:

• Collaborative – Building strong relationships and working effectively across teams
• Analytical – Using data and metrics to guide decisions and improve processes
• Innovative – Embracing new tools and approaches to enhance quality and efficiency
• Leadership-focused – Inspiring and mentoring others to achieve excellence

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $91,000 to $136,400 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs

• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time

• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness

• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from

• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process