About e4c

e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact.

Position Summary

The Support Worker supports youth aged 13–17 facing complex challenges, including trauma, homelessness, and systemic barriers, within a trauma-informed, supportive housing environment. This role focuses on building trusting relationships, promoting safety and well-being, facilitating individualized care and case planning, and fostering life skills, recreation, and self-care. Support Workers collaborate with care teams to support the holistic development—emotional, physical, mental, and spiritual—of each youth while maintaining a safe, clean, and supportive home environment and encouraging family involvement.

Schedule

• 4 days on, 2 days off rotation
  • 11:00PM – 7:30AM
• This is a shift working position and schedule may vary according to program needs.

Key Responsibilities

• Conduct individualized assessments, support youth goal-setting, advocate with external agencies, and maintain accurate case files, operational documentation, and progress records. 
• Build trusting relationships using active listening and strength-based approaches, providing crisis intervention, emotional support, and guidance to help youth make safe, healthy decisions. 
• Assist with daily routines, meals, medication administration, life skills development, and activities that promote the physical, emotional, mental, and spiritual well-being of youth. 
• Foster a safe, stable, and supportive home environment by promoting positive behaviour, completing routine wellness checks, and responding effectively to crisis situations using de-escalation techniques. 
• Maintain a clean, organized, and well-stocked home by completing household cleaning, safety inspections, room preparations, and documentation in accordance with licensing, accreditation, and health and safety standards. 
• Maintain positive relationships with families, natural supports, community partners, and the House Leadership Team while communicating youth progress, concerns, and significant incidents. 
• Complete household operations, critical incident reporting, safety checks, and other administrative responsibilities to support the effective day-to-day operation of the home.

Qualifications

Education

• Degree or Diploma in Child and Youth Care (CYC), Social Work, Human Services, or related field.

Certification

• Standard First Aid and CPR.
• Suicide Intervention
• Indigenous Awareness
• Medication Administration
• De-Escalation
• Trauma Informed Care
• Harm Reduction
• Food Safety
• WHMIS

Experience

• 3+ years’ experience supporting marginalized youth and vulnerable populations
• 1+ years’ experience managing youth case files and supporting individualized care plans.
• Knowledge and experience in harm reduction, trauma-informed, resiliency, and solution-focused practices.
• Strong crisis intervention and de-escalation skills, capable of remaining calm in high-pressure situations.
• Experience supporting youth facing complex barriers, including mental health, substance use, poverty, trauma, LGBTQ2S+ identities, and newcomer/refugee experiences
• Proficient in MS Office and database applications.

Compensation and Benefits

• Competitive Salary: $48,880.00

• 3 weeks vacation + 10 paid sick days

• Robust Benefits Package 

• Employee Family Assistance Program (EFAP)

• Health Spending Account (HSA)

• RRSP Matching 

• Professional Development Opportunities 

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.