Work Location:

Edmonton, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

PRIMARY PURPOSE OF THE ROLE: This role is responsible for executing the sales and support model for their market. They lead and coaching a team of Account Managers, Small Business, and key resources in the retail. The role proactively champions both the sales effectiveness and sales management of Small Business Banking enabling the delivery of Business Banking products and services across the whole spectrum of customer needs as well as supporting other business partners. The role supports its team by developing and strengthening sales skills, promoting the sales process, improving product knowledge for sales and service teams as well as enhancing Small Business Banking Credit Acumen. This role is also responsible for business development internally/externally and maintaining relationships with centers of influence.

BREADTH & DEPTH: Lead and manage a team of Account Managers, Small Business while growing talent, developing skills and capabilities to achieve career goal and achieve business results Ability to present and make recommendations to internal and external partners Ensure an integrated approach with other business areas, broader organization, and / or enterprise as appropriate Coordinates and prioritizes multiple sales initiatives and manages resource allocation Establishes effective relationships with different stakeholders, business sponsors, executives and LOB Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines Advanced knowledge of external competition, industry and/or market trends in relation to Small Business Banking Play a leadership role in enhancing Small Business Banking credit acumen with roles across Commercial Banking and Branch Banking Generally reports to a Senior Manager, Small Business Banking.

Job Description:

CUSTOMER: Provide teams with the product knowledge and conversation skills to have effective Small Business Banking advice conversations Support teams to ensure customer problems are handled effectively, using customer problem resolution guidelines; participate in the analysis and resolution discussions, as needed Lead and coach on advice giving strategies to improve the overall Small Business Banking customer experience Ensure a coordinated banking presence in the market approach across TD business partners Work collaboratively with TD Partners to ensure all customers' needs are met

SHAREHOLDER: Contribute to the development and implementation of sales strategies to achieve business objectives, sale goals and referrals to increase profitability and enable business growth

• Develop a productive relationship with external COIs as means to identify new business opportunities.

Manage the market to ensure the proper sales support and development of new and existing business relationships within the community

• Implement business strategy within assigned territory, working closely with internal bank partners to meet business objectives
• Contribute to business objectives for Operational Excellence
• Proactively identify process and product opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations
• Follow and ensure employees understand and apply bank operating policies and procedures
• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

• Keep abreast of emerging issues, trends, support the changes to regulatory requirements and ensuring communication to teams

• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM: Responsible for management of the overall team providing both leadership and guidance

• Manage to targets and objectives for the team, and deliver results that have been set
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Keep current on emerging trends/ developments and related tools, and techniques to continuously develop personal knowledge

Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees

• Manage performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams

• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Job Requirements:

• Undergraduate and/or
• 7+ years of work experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet