Director of Customer Marketing & Education
Toronto
CA$118,811 - CA$155,413/yearly
Senior Level
About the role
Who you are
- Seasoned Expertise: You bring 10+ years of deep experience in customer education, marketing, and/or community management, ideally within a B2B SaaS or tech environment
- Inspirational Leadership: You have 3+ years of people management experience with a proven track record of developing high-performing, cross-functional teams
- Community Mastermind: You boast proven success in building and scaling customer community programs that deliver measurable growth and engagement outcomes
- Advocacy Ace: You have demonstrated experience running customer champion and reference programs that actively drive measurable business impact
- Data-Driven Strategist: You deeply understand Voice of Customer (VoC) methodologies and know exactly how to translate NPS, CSAT, and qualitative feedback into strategic action
- Tech Stack Savvy: You are highly familiar with LMS platforms (ideally Docebo), Salesforce, community forums, and marketing automation tools
- L&D Guru: A deep background in Learning & Development, including instructional design, LMS platforms, and training program delivery, is a massive plus
- Event Maestro: Prior experience successfully supporting and executing major customer events, conferences, or advisory boards
What the job involves
- As the Director of Customer Marketing & Education, you will be the driving force behind our post-sales marketing engine, leading a world-class team to transform customers into our most powerful advocates
- This role is your chance to own a massive spectrum of initiatives—from scaling Docebo University and our certification programs to championing the Docebo Community and Maestros Champions Program
- If you are a strategic leader ready to scale programs that skyrocket platform adoption, retention, and revenue growth in a dynamic B2B tech environment, this is your ultimate playground
- Architect the Vision: Build, lead, and mentor a high-performing Customer Marketing & Education team while setting a cohesive strategic vision across all initiatives
- Empower Through Education: Oversee Docebo University’s virtual instructor-led, on-demand, and certification programs to ensure customers fully realize the value of our platform
- Cultivate Champions: Lead and scale the Maestros Champions Program, managing the full advocacy lifecycle from champion recruitment and onboarding to gifting and recognition
- Amplify the Community: Drive the growth and strategy of the Docebo Community, turning it into an industry-leading hub for peer learning, collaboration, and gamification
- Drive Revenue Alignment: Partner closely with Revenue Marketing, Sales, and Customer Experience to execute upsell campaigns and maintain a healthy, active pipeline of customer references
- Showcase Customer Success: Spearhead customer evidence programs, including dynamic case studies, peer reviews (G2, Gartner), and high-profile speaking opportunities
- Orchestrate Unforgettable Moments: Serve as a key driver for major customer engagement events, including Customer Advisory Board (CAB) meetings and our vibrant annual Inspire conference
About Docebo
Software Development
501-1000
Docebo is the world's most powerful learning platform, built for the business of learning. Docebo helps organizations around the world deliver scalable, personalized learning to customers, partners, and employees, driving productivity, engagement, revenue, and growth.
The Docebo platform is stable and intuitive, with innovative technology for content generation, automation, and analytics, along with the industry's most advanced AI capabilities. This enables businesses to create and manage content, effectively train diverse audiences, and measure the impact of their learning programs–all from one single platform.
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Director of Customer Marketing & Education
Toronto
CA$118,811 - CA$155,413/yearly
Senior Level
About the role
Who you are
- Seasoned Expertise: You bring 10+ years of deep experience in customer education, marketing, and/or community management, ideally within a B2B SaaS or tech environment
- Inspirational Leadership: You have 3+ years of people management experience with a proven track record of developing high-performing, cross-functional teams
- Community Mastermind: You boast proven success in building and scaling customer community programs that deliver measurable growth and engagement outcomes
- Advocacy Ace: You have demonstrated experience running customer champion and reference programs that actively drive measurable business impact
- Data-Driven Strategist: You deeply understand Voice of Customer (VoC) methodologies and know exactly how to translate NPS, CSAT, and qualitative feedback into strategic action
- Tech Stack Savvy: You are highly familiar with LMS platforms (ideally Docebo), Salesforce, community forums, and marketing automation tools
- L&D Guru: A deep background in Learning & Development, including instructional design, LMS platforms, and training program delivery, is a massive plus
- Event Maestro: Prior experience successfully supporting and executing major customer events, conferences, or advisory boards
What the job involves
- As the Director of Customer Marketing & Education, you will be the driving force behind our post-sales marketing engine, leading a world-class team to transform customers into our most powerful advocates
- This role is your chance to own a massive spectrum of initiatives—from scaling Docebo University and our certification programs to championing the Docebo Community and Maestros Champions Program
- If you are a strategic leader ready to scale programs that skyrocket platform adoption, retention, and revenue growth in a dynamic B2B tech environment, this is your ultimate playground
- Architect the Vision: Build, lead, and mentor a high-performing Customer Marketing & Education team while setting a cohesive strategic vision across all initiatives
- Empower Through Education: Oversee Docebo University’s virtual instructor-led, on-demand, and certification programs to ensure customers fully realize the value of our platform
- Cultivate Champions: Lead and scale the Maestros Champions Program, managing the full advocacy lifecycle from champion recruitment and onboarding to gifting and recognition
- Amplify the Community: Drive the growth and strategy of the Docebo Community, turning it into an industry-leading hub for peer learning, collaboration, and gamification
- Drive Revenue Alignment: Partner closely with Revenue Marketing, Sales, and Customer Experience to execute upsell campaigns and maintain a healthy, active pipeline of customer references
- Showcase Customer Success: Spearhead customer evidence programs, including dynamic case studies, peer reviews (G2, Gartner), and high-profile speaking opportunities
- Orchestrate Unforgettable Moments: Serve as a key driver for major customer engagement events, including Customer Advisory Board (CAB) meetings and our vibrant annual Inspire conference
About Docebo
Software Development
501-1000
Docebo is the world's most powerful learning platform, built for the business of learning. Docebo helps organizations around the world deliver scalable, personalized learning to customers, partners, and employees, driving productivity, engagement, revenue, and growth.
The Docebo platform is stable and intuitive, with innovative technology for content generation, automation, and analytics, along with the industry's most advanced AI capabilities. This enables businesses to create and manage content, effectively train diverse audiences, and measure the impact of their learning programs–all from one single platform.