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Claims Administrator/Resolution Specialist

• Careers
• August 29, 2025
• Ontario
• Claims

For over 70 years, Chicago Title has proudly provided security for Canada’s real estate transactions. When it comes to peace of mind, no detail is too small to overlook. From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate industry, one property at a time. Owned by Fidelity National Financial, North America’s largest title insurer, we are an industry leader in title insurance solutions, customer service, and real estate technology. Our focused, Canadian-based organization lets us respond quickly to our clients’ needs. We’re not just in the title insurance business; we’re in the client success business. We put the customer first, listening carefully to hear your unique needs and providing creative solutions. We strive for results, providing world-class products and services while continually innovating to improve what we offer. We never rest, nurturing our workforce to be the top tier in the industry, letting our clients experience peace of mind.

The ideal candidate will be a client focused, highly professional with extensive experience in customer service within the real estate industry.

Primary Responsibilities Property Tax Claims

• Promptly review new claims as assigned, specifically regarding real estate property tax claims
• Initiate contact required to meet service levels with the insured or law firm
• Clarify the details of the claim, review coverage under the applicable policy
• Request further information/documentation as required to proactively adjudicate the claim and positively confirm or deny coverage

Construction-Related Claims

• Once a Claims Counsel has accepted coverage on construction-related claims involving municipal enforcement, the claim will be transferred to the Resolution Specialist to determine resolution strategies, including working with contractors, engineers, and architects on obtaining quotes to resolve the claim.

General Duties

• Retain and instruct external professionals as needed (adjuster, lawyer, surveyor, appraiser, contractors
• Negotiations of settlements, and review of files for potential recovery
• Follow standard internal guidelines and processes with respect to file management, including naming conventions, efficient and orderly file entries, status updates, escalation process for coverage and denials, recording particulars in claims software, setting applicable reserves, requesting and making payments and closing completed files promptly

Qualifications

• Law Clerk designation
• Minimum 5 years of experience as a real estate law clerk in a firm and/or title insurance environment
• Knowledge and understanding of real estate practices, from start to finish, while understanding title issues and their resolution
• Solid understanding and interpretation of current legal terminology
• Strong written and oral communication skills
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail

CTIC offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company.

Benefits

• Competitive Compensation Package
• Comprehensive Group Benefits Plan (Health and Dental)
• RRSP Program
• Employee Stock Purchase Plan
• Vacation and Personal Care days
• Recognition for years of service
• Annual Corporate Awards recognition

Interested candidates should forward their resume via e-mail to hr@ctic.ca.

We thank all candidates for their interest but only those selected for an interview will be contacted.

Disclaimer Chicago Title is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.

Other positions available

Law Clerk / Underwriter Residential Title Insurance

• September 26, 2025
• Remote

Associate Claims Counsel – Hybrid

• September 12, 2025
• Ontario

Title Insurance Coordinator (Bilingual) – Hybrid (Mississauga)

• September 12, 2025
• Ontario

Title Insurance Coordinator – Hybrid (Mississauga)

• September 12, 2025
• Ontario

Senior Commercial Real Estate Law Clerk – Hybrid

• August 29, 2025
• Ontario

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Canadian Head Office

ONTARIO & WESTERN PROVINCES

Hours: Monday – Friday 9am to 8pm EST

Phone: 289-562-5216 / 1-888-868-4853

Fax: 289-562-2478 / 1-866-214-1953

E-mail: info@chicagotitle.ca

Complaints: Complaints Handling Process

QUEBEC & ATLANTIC PROVINCES

Hours: Monday – Friday 9am to 5pm EST

Phone: 1-877-849-3113

Fax: 1-877-339-3773

E-mail (Quebec): info@ctic.ca

Complaints: Complaints Handling Process

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Please Be Advised

Our office will be closed on Monday, October 13, 2025 for Thanksgiving, with regular business hours resuming on Tuesday, October 14, 2025 at 9:00 AM ET.

Please Be Advised

Please note that our office will be closed on Monday, September 1, 2025 for Labour Day, with regular business hours resuming on Tuesday, September 2, 2025.

Please Be Advised

Please be advised that our head office which services Ontario and Western Canada will be closed on Monday, August 4th for the Civic Holiday, with regular business hours resuming on Tuesday, August 5th.

Our office that services Quebec and Atlantic Canada will be open to assist from 9 a.m. to 5 p.m. ET by calling 1-877-849-3113.

Please Be Advised

Please be advised that on Monday, May 19th, 2025, our offices will be closed for Victoria Day, our regular business hours will resume on Tuesday, May 20th, 2025.

Please be advised that on Monday, May 19th, 2025, our office will be closed for National Patriots’ Day, our regular business hours will resume on Tuesday, May 20th, 2025.

Please Be Advised

Please be advised that on Friday, April 18, 2025 our offices will be closed for Good Friday, our regular business hours will resume on Monday, April 21, 2025.

Please Be Advised

Please be advised that our office that services Ontario and Western Canada will be closed on Monday, February 17, 2025 for Family day. Our regular business hours will resume on Tuesday, February 18, 2025, at 9 a.m. ET.

Our office that services Quebec and Atlantic Canada will be open and available to assist from 9 a.m. to 5 p.m. ET by calling 1-877-849-3113.

Please Be Advised

Please note that our offices will be closed at 3 p.m. ET on December 24th and will reopen on December 27th, 2024.

Our offices will also be closed at 3 p.m. ET on December 31st, reopening on January 2nd, 2025, with the exception of our Quebec office, which will also be closed on January 2nd, reopening on January 3rd, 2025.

Please Be Advised

Our office will be closed on Monday, October 14, 2024 for Thanksgiving, with regular business hours resuming on Tuesday, October 15, 2024 at 9:00 AM ET.

S'il vous plaît soyez informé

Veuillez noter que le lundi 1ᵉʳ juillet 2024, nos bureaux seront fermés pour célébrer la fête du Canada. Les heures normales de travail reprendront le mardi 2 juillet 2024.

Please Be Advised

Please note that on Monday, July 1, 2024, our offices will be closed in celebration of Canada Day. Regular business hours will resume on Tuesday, July 2, 2024.

S'il vous plaît soyez informé | Please Be Advised

Veuillez noter que notre bureau du Québec sera fermé le lundi 24 juin 2024 à l’occasion de la Saint-Jean-Baptiste et nous reprendront nos activités le 25 juin 2024 à 9h HAE.

Please be advised that our Quebec office will be closed for Saint-Jean-Baptiste Day, our regular business hours will resume on June 25, 2024 at 9 am EDT.

Please Be Advised | S'il vous plaît soyez informé

Please be advised that our Quebec office will be closed for Saint-Jean-Baptiste Day, our regular business hours will resume on June 25, 2024 at 9 am EDT.

Veuillez noter que notre bureau du Québec sera fermé le lundi 24 juin 2024 à l’occasion de la Saint-Jean-Baptiste et nous reprendront nos activités le 25 juin 2024 à 9h HAE.

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• About Us

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• Resources

• Blog

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• Contact Us

• Business Development – Commercial Title Insurance

• Find a Regional Director

• Careers

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