Summary

At Hyatt Regency Toronto, we are passionate about creating exceptional dining experiences that bring people together. Located in the heart of Toronto, our restaurant is known for its welcoming atmosphere, high-quality cuisine, and outstanding guest service.

We believe our people are our greatest asset. We foster a collaborative, respectful, and inclusive workplace where team members are supported in their growth and development. Whether you are starting your hospitality career or looking to grow into leadership, we provide opportunities to learn, develop, and succeed.

Joining our team means being part of a culture that values:

• Guest-first service excellence
• Teamwork and respect
• Continuous learning and development
• Diversity and inclusion
• Workplace safety and well-being

About the Role

We are seeking a friendly, professional, and customer-focused Host/Hostess to be the first and last point of contact for our guests. In this role, you will create a welcoming atmosphere, manage reservations, and ensure a smooth dining experience from arrival to departure.

Position: Greeter (Restaurant Host)

Department: Food & Beverage – Restaurant Operations

Reports To: Assistant Food & Beverage Services Manager

Employment Type: Part-time

Wage: CAD 19.32 per hour during probation and CAD 24:14 per hour after completion of probation period

Key Responsibilities

• Greet guests promptly with a courteous and professional manner
• Manage guest seating arrangements efficiently and fairly
• Answer phone calls, handle reservations, and respond to guest inquiries
• Maintain the reservation system and communicate updates to the team
• Ensure cleanliness and organization of the host stand and dining areas
• Assist with setting and clearing tables as needed
• Support restaurant operations, including stocking supplies and maintaining presentation standards
• Address guest concerns or complaints calmly and professionally, escalating as required
• Maintain awareness of menus, pricing, promotions, and daily specials
• Follow all company service standards, policies, and procedures
• Attend scheduled meetings and training sessions

Qualifications & Requirements

• Minimum 1 year of customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to work in a fast-paced environment
• Must be able to stand for extended periods
• Ability to lift up to 30 kg (70 lbs) (as required for job duties)
• Smart Serve Certificationrequired or willingness to obtain
• Flexible availability, including evenings, weekends, and holidays

Health & Safety Responsibilities

• Work in compliance with the Occupational Health and Safety Act (OHSA)
• Use required personal protective equipment (PPE) where applicable
• Report hazards, incidents, or injuries promptly
• Follow safe work practices and company safety policies

Work Conditions

• Fast-paced restaurant environment
• Frequent standing, walking, and light to moderate physical activity
• Interaction with guests, staff, and management
• May involve assisting with light cleaning, lifting, and stocking

We are an equal opportunity employer and are committed to inclusive, barrier-free recruitment and selection processes. Accommodations are available upon request for candidates participating in all aspects of the hiring process, in accordance with the Ontario Human Rights Codeand theAccessibility for Ontarians with Disabilities Act (AODA)****.