General Information

Req #

WD00086843

Career area:

Services

Country/Region:

Canada

State:

Ontario

City:

Markham

Date:

Monday, August 18, 2025

Working time:

Full-time

Additional Locations:

• Canada - Ontario - Markham

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities:

• Serve as the first point of contact for customer end users seeking IT assistance via phone, email, or service desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide support for password resets, user account management, and access issues.
• Assist in installing, configuring, and maintaining desktops, laptops, and other peripheral devices.
• Escalate unresolved issues to other support teams, following defined escalation protocols.
• Log all support interactions and resolutions in the ticketing system, ensuring detailed and accurate documentation.
• Maintain knowledge of allocated customer IT systems, policies, and procedures to offer efficient support.
• Follow up with end users to ensure full resolution of issues and excellent customer service.
• Assist in maintaining an inventory of hardware and software assets.
• Participate in ongoing training and professional development to stay current with IT support best practices.

Required Skills & Qualifications:

• High school diploma or equivalent (Associate degree in IT or related field preferred).
• 0-1 year of experience in a helpdesk or IT support role.
• Basic understanding of computer systems, mobile devices, printers, and networking.
• Familiarity with Windows and/or Mac operating systems.
• Proficiency in Microsoft Office Suite and common enterprise software.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A proactive attitude with a willingness to learn and grow in the IT field.

Preferred Qualifications:

• CompTIA A+ or similar IT certifications.
• Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Familiarity with Active Directory and Office 365 administration.

Working Conditions:

• This position may require occasional weekend or after-hours support
• This is an office based role

Additional Locations:

• Canada - Ontario - Markham

• Canada

• Canada - Ontario

• Canada - Ontario - Markham