Job Description

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as a Project Manager within our Customer Experience (CX) team , you’ll have your hands on the wheel as we drive the future of customer experience.

Ask yourself this: Do you love to lead and manage projects and initiatives? What about any strategic opportunities?  Are you looking for an opportunity to grow your career in a customer engagement agency, helping us to manage our client’s projects? Yes? Good. This could be a great opportunity for you. And us!

Note: This PM role is a non-technical, client-facing project management position and is not best suited for individuals seeking an opportunity involving software development, IT systems implementation, or managing technical engineering projects. Job Requirements

• 2+ years

  working in a project management role (preferably in a fast-paced agency environment, managing multiple projects simultaneously).

• Prior expertise and experience leading projects in the fields of consulting, strategy, and customer experience is a must.

• Established project management experience that has cultivated a solid understanding and capability to establish and oversee project schedules is required.

• Passion, ingenuity, and a remarkable talent for effectively conveying strategic messages and interface across a range of senior and executive-level client stakeholders.

• Excellent interpersonal, communication (oral and written), presentation, and organization skills.

• Exceptional listening, analytical, attention to detail, prioritization, problem-solving, and decision-making skills.

• Experience with Microsoft Office Suite - strong level of proficiency using Word, Excel, and PowerPoint, as well as hands-on functional knowledge and navigation of various Project Management software.

• Willingness and flexibility to work outside of regular operating hours and travel as required.

Who you are :

• A resourceful problem-solver who proactively anticipates changes or problems, and you are already 3 steps ahead with recommendations and solutions.
• You are flexible and keep calm under pressure.
• You have proven success navigating, managing, and delivering complex projects within a time-sensitive environment.

Job Responsibilities

• As a

  Project Manager

  , you will establish a firm focus and groundwork in project and client management and oversee programs from the pre-sale stage through project execution and operationalization.

• Collaborate closely with our clients and cross-functional teams to ensure the timely and cost-effective delivery of exceptional work while continuously searching for innovative ways to improve and elevate our clients' projects

  within the Strategy, Consulting and CX domain.

• Manage, monitor, and control project scope, budget, and timelines through to execution.

• Create and monitor project management plans, including launch plans, communication plans, risk management plans.

• Establish a critical path schedule, including milestone dates and completion timelines to meet completion dates for all projects.

• Lead the project execution by working closely with cross-functional teams to complete deliverables within scope, schedule, and quality.

• Lead project financial management requirements, including evaluation of change requests, estimating efforts and duration of activities, forecasting, developing statements of work, and project change notices.

• Support the client relationship by developing and maintaining a trusted partnership, while becoming the client’s advocate within Bond and delivering the experience with excellence.

• Establish an effective communication plan that includes timely documentation of project status, risks, and solutions to both the clients and internal stakeholders.

• Develop a quarterly project health overview, outlining accomplishments and lessons learned.

Job Benefits

Compensation : The expected base salary compensation for this role is $60,000 to $90,000 CAD annually.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. 

We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Vacancy Type: This posting is for an existing vacancy.

The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

Flexibility : A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.

Moments that matter : Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.

Health & Wellness support : Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.

Future-focused : Retirement planning assistance with company matching.

Career development : Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.

Celebrating your impact : Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.